Ulasan Pullman Rotorua

We stayed here for 2 night and we loved the location and comfortablity of this place. And staff are friendly as well. Love to recommend to other people.

Stayed here for 2 nights with my family including an infant. Room was pretty spacious. Staff was friendly. Unfortunately, there seems to be bed bugs or dust mites on the floor carpet as I got plenty of bites around my ankle. Went ahead to inform the front desk but I was told that there were absolutely no bed bugs in the hotel. Overall room is ok except for the cleanliness.

Gooooood Fun Exciting !!!!!!!!!!!!!!!!!!!!!!!!!! Guaranteeeee

Location is great, next to the tourist centre and the hot spring area in rotorua.

I had a great stay but my room has a spider web better to clean very well next time.

In general, it was good.

As expected of any Pullman hotels.

Brilliant stay! So clean and nice gym set up. Close to everything :)

I make a booking via Trip.com and paid for that , but the hotel charge again on my credit card .The service not good due to refund payment ( double charge) and delay on refund payment

A lovely new modern hotel in the heart of the Rotorua CBD. Staff are super friendly, rooms are nice with great views! The only downside would be the lack of free parking and valet is rather overpriced at $45 per day.

Thank you :)

酒店給的房間與攜程訂房的圖片嚴重不符，原圖是城景房是有一排可以看到景色的窗（圖6），房間比較大的，實際給的房間面積比較小，奇葩的是房間正中有一根大柱子，關鍵是窗沒了大部分剩下一點，更離譜的是窗口看出去是個擋住所有景色的牆壁陽台，我十幾個小時飛機飛過來看牆壁……請看圖……最後爭取了很久，給我們原來圖片的房間，還堅持要收升級費（攜程介入後解決了費用），但這個酒店就是欺負人啊……

酒店位置很好，據説是羅託魯瓦唯一的國際五星，但是這個服務和硬件，實在讓人難以恭維。入住的時候，在攜程訂了兩間房，竟然需要連續換了三個前台，花了快半小時，才找到兩間預訂，而且一個服務上小細節，明明是前台找不到預訂，卻需要客人換位置來繼續辦理入住。酒店的湖景房景也非常一般，房間內飾也是普普通通，牆紙已經翻起，酒店也沒有為國際遊客提供轉換器，宣揚着為了保護環境，房間內連玻璃瓶裝飲用水都不提供。洗浴用品是大瓶裝，在洗澡時發現無法使用，不是一般無語。因為對景的不滿意，一個前台員工同意説是晚飯回來看別的房間，回來後告知房間已經沒有了，感覺有點開玩笑，真的是連投訴都懶得投了，雖然前台員工都很友好，但感覺根本就沒有受到專業培訓，反正是來玩的，住完兩晚撤了就算了，別給自己找氣了。推薦選別家吧！

我們選了湖景房，風景真的不錯，房間蠻大的，第一眼感覺很好。但是！巨多灰塵！我懷疑他們都沒有吸過塵！！！你手機放在桌面上一兩分鐘，很快就會有一層灰塵覆蓋著。被子也很多塵！我老婆鼻子對灰塵很敏感，弄到她鼻敏感了好幾天！真的衞生巨差！根本不像五星級的酒店。而且室內很多蜘蛛網，還在天花板上看到了蜘蛛。體驗很差！