Hotel Mesra keluarga di Rouen

L’Hotel était très bien situé, à proximité des commerces et des lieux culturels ! L’accueil était chaleureux et serviable. La chambre était agréable, et le service aussi. La gare était à moins de 30 min à pieds

I like stories written in lobbies, corridors, and rooms! The hotel has nice and essential amenities. The location is excellent in the city center close to restaurants and almost all points of interest. Breakfast is ok, but a little expensive. There are no slippers or carpets in the room and this is a little disappointing in the cold season.

We very much enjoyed our short stay here, our room was just right, well cleaned each day and with a good bed. The staff were lovely, we got lots of interesting tourist information from the front desk and some top notch cocktail and wine service from the bar. The hotel is well located, very near to a long stay car park and a short walk from the town centre, we didn't try the restaurant but the breakfast was a good standard and the general over all feel of the hotel is very cosy and welcoming.

Niestety nie skorzystaliśmy z tego hotelu,po rezerwacji pokoju na stronie trip.com okazało sie,że nie ma pokoi w tym hotelu.Pani w recepcji rozłożyła ręce i zaproponowała nam pobyt w innym hotelu.Zostaliśmy przerzuceni do hotelu sieci campanille.daleko za miastem z opłatą za taksówkę we własnym zakresie. Skandal.takie rzeczy jednak zdarzają się. Niezadowoleni w odległym hotelu spedziliśmy jednak miłe trzy dni w pięknym mieście Rouen. Prośba by w recepcji hotelu bardziej panie przykładały sie do sprawdzania rezerwacji i powiadamiania o jakichkolwiek zmianach trochę wcześniej by nie zostać pod gołym niebem.a skończenie było ogromne.niemiła sytuacja dla obu stron.

We booked a 2 night stay at this hotel, and thoroughly enjoyed our stay right in the historic heart of Rouen. We opted for a standard room, and requested a room overlooking the internal courtyard, as we had heard these were the best rooms. We were not disappointed and the hotel lived up to expectations. The room, although small, was comfy, quiet and well equipped with a sizeable king size bed, soft fluffy pillows (more brought promptly on request), a desk area with nespresso machine and a hospitality tray, a small wardrobe with safe, iron and ironing board. The adjoining bathroom had a large shower with double heads and an efficient heated towel rail, with plenty of towels, and robes etc, as well as nice toiletries to use including shampoo, body wash, conditioner and moisturiser. We had booked valet parking, but on arrival at the hotel we struggled to find the entrance, despite having been sent directions, so we called the hotel and the concierge guided us in. We were then helped with our luggage and our car was parked for us. despite this costing 27 euros for 24 hours, it was well worth it as I don't know where we would have parked otherwise, and it meant convenience, peace of mind and security for our vehicle. The hotel is a beautiful building, sympathetically created from a historic masterpiece, to accommodate the workings of a hotel, even including a wonderful pool and spa. We enjoyed our time using the facilities and made the most of the gym, pool, hammam and sauna over the weekend. Staff were helpful, polite, friendly and very accommodating to all our requests, even granting a late check out on departure, having asked the night before - it was arranged seamlessly for us. We especially liked - the wonderful buffet breakfast with excellent selection of fresh fruit, hot cooked items, cold meats, cheese and youghurts etc, and bread and pastries with local jams and honey. - the refillable chilled water bottle provided in the room which could be filled with cold, still and sparkling water - the wonderful pool, hamman and spa - the location which was right in the historic centre - the staff who were all helpful and polite and spoke excellent English. Small areas for improvement - the air conditioning in the room didn't seem particularly efficient, even when turned to high. - the one lift is terribly slow: mostly we gave up and used the stairs

Positives. Easy to find. In good location, 5-10 minute walk from historic centre. Secure parking available. Relatively cheap. Reception staff were lovely and helpful. Bed Linen seemed clean. From there on its pretty negative. Parking is tight and limited. (i saw two people scrape their cars on walls and ceilings within 15 mins). Inconveniently placed concrete curbs and bollards make it tricky to get in and out with anything larger than a hatchback. Also had to block the entrance for everyone else whilst my wife got the access key from reception as there isn't a waiting bay for new arrivals outside the hotel. Hotel interior was dated and scruffy. Carpets dirty, reception smells of stale cigarettes. Overflowing cigarette ashtrays in the garden/terrace (which is basically the dead space between buildings filled with garden furniture. Room was small, dated decor, and lots of things were broken. Bed had a massive dip in it where springs had broken. Bath had black mould around. Light fixtures and telephone was handing off the wall. Hairdryer in bathroom was broken. Curtain didn’t pull far enough so room was bathed in light from 5:00. Walls paper thin. Unusual layout for hotel room, bathroom next to main bed. Toilet literally 1 metre from your bedside table (not much privacy). Had to sit on toilet at an angle because I could fit my knees in otherwise. Unfortunately there was a lack of care given to cleaning. Dust and hair under beds. We had used tea making kit still in the tray, and the toilet roll (which is housed in a black box rather than being lose) hadn’t been checked meaning we ran out after two sheets. Black mould around the bath. We were only given two towels despite them knowing we were three. Given shower gel to use as hand soap. Only 1 pillow each. Great location if you want to walk into town easily. Only 5 mins from historical centre. Although I would add that its right next to a massive busy road. Our room was at the back of the building on a working night so this didn’t affect us. (back of the room overlooks the smoking garden so it could be noisy if there were people out there). Reception staff really lovely, spoke very good English, and were accommodating of our terrible attempts at French. Breakfast was basic (continental style). Toast, jams, low quality patisseries. Sweaty jambon and fromage in a fridge cabinet, cereal, hot dogs ??? Yogurts and juice. Coffee machine. Tea making facility. Tubs of varying quality fruit salad. Most of the residents on the Wednesday morning that we attended seemed to be preparing for work. I assume that this hotel stays afloat by doing as little as possible but keeping things cheap so that they appeal to businesses trying to minimise cost. All in all it was a convenient place to stay for one night on our way through. But I wouldn’t stay here again even if it was half the price. Plenty of better options unless you are last minute desperate.

No instructions on how to navigate/ find the car park which is hidden underneath the shopping centre. Hotel is very old and is in dire need of some renovation especially the bathrooms and internal corridors. They show photos of the reception area and bed area that somehow make it appear to be nicer/newer hotel. There are plenty of other places to stay in Rouen that are in much better area as this felt very undesirable when stepping out

pour une nuit, seulement, dommage, car très bien situé. Chambre très propre, salle de bain aussi, petit déjeuner varié et copieux, dans une salle de caractère. Les ados et leurs parents ravis, une très bonne nuit, literie très confortable. Calme absolu. Merci pour le prêt de sèche cheveux. Personnel aimable et très à l'écoute. A proximité du parking souterrain du palais de justice. Tarif très raisonnable pour une nuit et une journée.