Hotel berhampiran Rovaniemi City Library, Rovaniemi

The room offered sufficient space, the bathroom was clean and looked new. We enjoyed the breakfast buffet, which offered a large variety of food and drinks. The sauna is also very recommandable. The location is central. There is a shopping mall just across the street, local and long distance bus stops are nearby. Personnel was very friendly and supportive.

The staff at The Arctic City Hotel went out of their way to help us during a very difficult time. Prior to our arrival, our plans were disrupted by the sudden and unexpected death of a family member. We were devastated by the news and were unsure of how to proceed with our travel plans. The staff went above and beyond to help us navigate through changes to our itinerary. We were particularly touched by the staff’s emails offering kind words and condolences. It meant a lot to us. We cannot thank the good people at The Arctic City Hotel enough for your kindness and understanding during this difficult time. Their hospitality truly made a difference in our lives, and we will always remember their exceptional service with gratitude.

We stayed 3 nights spread out over our week in Rov. Each time check in was a breeze, each room was clean, warm, comfortable and the wet room had lashing of hot water. Perfect after a busy day of activities. The breakfast was exceptional for the price. Try the buttery porridge it’s amazing and I’m 🏴󠁧󠁢󠁳󠁣󠁴󠁿. Boiled eggs,meats, cheese, yoghurt and the best bread for toasting. There is even a kitchen for guests to make their own meals and a funky lounge area. And not forgetting the large sauna. All in this is the perfect base for a holiday,we even used the underground car park. Highly recommend this excellent place and it’s friendly staff

Título: ”Estadia Desafiadora no Hotel Santa Claus, Rovaniemi” --- Durante a nossa recente estadia no Hotel Santa Claus, em Rovaniemi, experimentamos tanto pontos positivos quanto negativos. Este hotel de quatro estrelas, localizado no coração da cidade, prometia uma experiência encantadora, mas revelou algumas falhas. Aspectos Positivos: 1. **Localização Central**: Situado no centro de Rovaniemi, o hotel proporciona fácil acesso a várias atrações locais. Aspectos Negativos: 1. **Pequeno Almoço Repetitivo e Desorganizado**: A oferta do pequeno almoço não variava, tornando-se monótona ao longo da estadia. Além disso, a falta de organização e limpeza nas mesas foi notória. Apesar de nos ser pedido para escolher um horário para o pequeno almoço, não havia controle efetivo, resultando em confusão e desordem no buffet. 2. **Falta de Limpeza e Comodidades no Quarto**: A falta de creme na casa de banho e a inexistência de limpeza da bancada durante os 7 dias de estadia foram decepcionantes. 3. **Acomodações Insuficientes para Roupas**: A maior dificuldade foi a ausência de um roupeiro adequado no quarto, especialmente desafiador para uma família de quatro pessoas com roupas de inverno volumosas. Apenas quatro ganchos na parede não eram suficientes para manter as roupas organizadas, resultando em uma desordem constante no quarto. Conclusão: Embora a localização do Hotel Santa Claus seja ideal, as falhas na organização do pequeno almoço, na limpeza e nas acomodações dos quartos comprometem a experiência de estadia. Recomendaria aos gestores do hotel uma revisão nestes aspectos para garantir que futuros hóspedes tenham uma experiência mais agradável e confortável.

The hotel is a 5 minute walk to the centre, it's a basic hotel which is clean, tidy and comfortable. Breakfast is more continental with 3 hot item available. The only downside to the hotel is their is no safe in the rooms so had to carry all personal items laptop, money, passport etc around with me all the time. The hotel did offer to put item in their own safe but decided against it. It didn't put me off staying here again and would return.

Check in was quick loved my room. Tub is awesome the bed was comfortable. Breakfast was great lots of options. The temperature in room was a bit cold. I spoke with front desk she said there was extra heaters. I declined it was just odd to me that room had no operating heat.

You have to put in a request to have your room cleaned. Bring your own shampoo. You get 1 towel. Internet sucks. Checkin is at 15:00 and the hotel is over 600 yards away from the reception. Checkout is at 11:00. Breakfast not included. The reception reps look tired and overworked. You don’t get much for what you pay for. Will I recommend it? Hell no.

We booked this penthouse to have a nice weekend and enjoy beautiful view from the balcony. We carefully selected a very nice stay among all possible stays in Swedish Lapland and Finnish Lapland region reading all reviews and making a long research for a high-quality leisure stay. Instead we were forced to listen to around 9 hours of very loud unbearable rock through the whole evening. From 15:30-01 :00 90DB noise for 9 hours (harmful for health) 90 decibels is a high noise level, equivalent to the noise generated by a leaf blower or the sound level of a concert. Compared to 80 dB, 90 dB is 10 times more intense and twice as loud. Whenever you are exposed to this noise level, you should wear hearing protection. One could hear music even in the sauna. After two hours of nonstop noise and starting headache I contacted the host about full refund I got an answer that there is a festival just outside the building. Here is what I got as a reply: ”Is the music coming from outside? There is Santa open air music festival in the park by the riverside going thru the weekend.” Since host did not solve the problem I had to call to San Francisco USA airbnb support to solve the problem. Next reply from host was not apology and problem solving too. It was: ”This is a public outdoor event which have been promoted by the city of Rovaniemi. So it’s a well-known event, which attracts a lot of attention and visitors. We don’t ask our guests why they come to Rovaniemi. I can assume that many of our other guests come specifically because of this festival.” ”You cannot expect us to repost information about all public events in Rovaniemi.” I would not have booked this stay if I would have known that there is a very loud music in the whole apartment all night long non-stop. I do not know if anyone would. Since the attitude towards guest is so ignoring - I do not recommend this host. After getting in touch with Airbnb support I had a message from the host where the host offered second night instead of 82% refund (we would simply go home from that airbnb, the apartment was untouched yet). I accepted the night just to stop stressing. After listening to many hours of loud terrible noise I had a bad head-ache and a bad sleep. I would love to go home and regret making a booking. *it took us 1 hour to find parking outside before we checked-in. We parked on the river shore. Cleanlyness big minus: around toilet all walls in urine, dust on window floors and corners (non-professional cleaning) Hospitality non-professional. Host is interested in getting money, not in providing a nice and responsible service.

Que dire..... tout ce passait plus ou moins bien pour notre première fois en Laponie. Réputée si magique!!!! L'hôtel est ce qu'il est...sans fioriture mais suffisant pour le peux qu'on y est. Mais quelle déception et colère je ressent ce soir, 25 Décembre 2021 à 21h43 pétante. Mon ami et moi même avions réservé une table au restaurant de l'hôtel pour le repas dit de Noël. Prix annoncé 69€ par tête. Ok. Repas de fête on peut si attendre. Mais la...... une fois arrivé au restaurant. De un on ne trouve pas notre réservation et on nous fait poireauter.... et de deux on arrive sur un BUFFET!!!! Avec de la purée, du gratin de choux fleur, de la pseudo viande de renne et du poisson genre perche cabillaud... et en entre du saumon fumée et des salades diverses de pâtes ou autres... et en dessert des parts de cheesecake surgelés sans coulis... une sorte de mousse vanille en sachet, de la salade de pastèque!!!! En décembre. Point..... et pas de coupe de champagne à ce prix là. HONTEUX...SHAMEFUL....VERGONZOSO...HÄPEÄLLISTÄ....مخجل...beschämend. Vraiment déçu et écœuré du pognon que ses gens se font sur notre dos. On nous prend vraiment pour des pigeons. C'est dégueulasse vraiment. Nul doute que cela restera marqué dans ma mémoire....

I cannot fault the communications beforehand (high floor request met) the cleanliness and facilities of apartment 68 for our 4 night stay were brilliant as too the location. My choosing an apartment over a hotel was for the additional comforts. As a 2 guest apartment I have suggested 2 comfortable chairs or small sofa be provided as I personally do not enjoy lounging on a bed, but neither spending 4 nights on a dining chair! Sadly our discomfort did not end there as we were cold the entire time. The heating was on max and the bathroom was warm but not the living area. Contacting customer services I was told the overall heating was based on the outside temperature ( it was -19 ) and over 24hrs later a heater arrived which was totally inadequate, kept cutting out and having been warned not to leave it on whilst we slept I did not consider it safe. As we had returned late and were departing the next day we discarded it and ended up going to bed. I have seen other reviews where this has been an issue and would of considered it a relative easy fix. The exceedingly good review I could of given has been literally left out in the cold!!