At my first stay. i was going to chek on as normal. I got an automated sms messsage fron the staff hour before the check in, that told me that althought the official time to check is is in 15.00 i can, check out early, by typing i a code in to the keybox outside the door. I did not ask anything about early chek in and was finen with later check i and thhis was compleatley the hotels idea. This was ice and worked fine, as intended. I had my own key and other guest had their own. Well. i booked this hotel couple of weeks later, thinks were different this time. This time i wanted to chek-in early as before, but rather than they giving me the code i got nothing, so asked wheather the code to keybox was still same, i got no annswer. So i ended up walking there by my self. In cold snowstorm dragging my heavy luggage. Well at the hotel i typed the old code in the keybox, it did not work. Well i told the hotel how this was not nice of them to not anwer to me anything and that i am at the hoteö and they changed the code. This time they anwered me immediately (propobly because ego got hurt when i critizised that it was not nice) But rether than anwering anyhting about my questions about why this time chekinnng in was different and code was not given and they hadnt answered, they only told me that cheking in time is at 15.00. Which was basically premis of my argumet, and the questions it based on it were compleately ignored. They framed it like it was my fault because i wanted to chek in and didnt tell them, and they passiveely aggressively told me to read their rules carefully before reserving the hotel. But thats not how human pshycology works. Sure i was willihng to make excatly as rules said in first time when cheking in, but it was they who told me alternative way ad time of cheking in, and dindt say it was not the regular way. So EVERYONE not just me must make this mistake when you think about it. If they are the ones saying you another cheking time ad way of course custoimers assume that it was the unofficial, but still the common way to chek in. Why to say it? espesially if the customer dosent ask? Everyone that has stayed in a hotel for a time the next time when they check in, especially if the first check in is not so long ago assumes that this time it works the same, and if ot they would tell about it. It is absurd to assume customers read rules every week every time check i the hotels check-in rules, and literally nobody does it. When i asked enough. They lied that this is how their check-in has always worked, which was not true since i stayded there few weeks ago.' They eventually say that it was because they needed to clean and for other reasons. But I could see inside, and saw that hotel was compleatele empty and all the beds were compleately clean and tidy. There were nobody inside. I was questionning their answer since even if they neede to clean. There should be at least one bed clean and since you can choose what ever bed
Sangat Baik
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