Sunset Residence Rovinj

At first, I thought it was a nice apartment with a balcony. Then I saw the biggest molds on the ceilings both in the bedroom and the bathroom. I stayed there three nights from January 25th-28th, 2024. I was disappointed immediately, but thought I might be okay. After leaving there, I got sick with a dry throat which is caused by that. I’ve had a previous experience that was similar with mold and I also got sick the same way. Mold is dangerous!! This was unacceptable! If there’s mold, then it shouldn’t be rented at all! I’m sure they know they have that proble. Like come’on I saw it the min I walked in. By the 2nd day I started smelling the mold, awful!! People’s safety comes first, and they didn’t prioritize that or went out of their way to reimburse me for at least one night when I messaged them about how sick I got from it.

I would give this a "very good" for the property as it was nice and nicer than I expected. The room was equipped with a kitchenette and a really nice big balcony. I was there out of season so couldn't fully appreciate the balcony, but it was a nice outdoor space. What wasn't so good was the check-in process. I booked through **********, and on none of the communications was the name of the rental people (I forget their name now but it began with an A). I duly communicated or tried to communicate through ********** as requested. I explained that I was driving from Zagreb and would let them know when I landed so they knew when to expect me. At that point they made me aware that I would need to go to the office of the rental agency and then be taken to the property. It was dark by the time I arrived and the gateway was right off a main road onto a one way street, having been in the country 4 hours on my own in a hire car, this was not helpful. They didn't respond to the messages through ********** but had at no point given me their direct details which would have helped greatly. Eventually I had to phone a Croation phone number from my English phone (don't know what that's cost me) to be quite rudely asked "where you are you then ? Did you not follow the instructions". Which, yes I had, I just didn't know if I was in the right place or not. The chap was out delivering another couple to thir property and he told me to wait and he would come back for me. Which he duly did. I left the car at their office that first night as the parking was unclear. However the next day I was able to park near the property, so that was good. They would have come and got me again on checkout day if my car was at theirs. This did negatively impact my initial first impressions - when I said that if I had been given a bit more info it would have been fine and the chap said I should have googled it ?? But googled what ? The process works, but it would be so much better if everyone knew what was happening. I was then given their watsapp number, which is their phone number, but again, you only know that if you know ! THat made it much easier and I was able to message as I checked out. So, the property was nice, its a great location. I don't want to sound negative, but things need to be clearer - especially when using third party platforms.

Check in is at Avior Holidays (off-site) where parking is 10euros per day. Otherwise street parking may be available. If you choose their location your car will be safe and they will shuttle you to and from your rental (They have many more than just Sunset Residences). Our unit was quite small with a terrace. Fine for a night or two but would have otherwise found it too small. Close to waterfront, restaurants and park.

· È un bed and breakfast , ma io la colazione non l’ho avuta, per 2 notti non cambiano gli asciugamani, bagno piccolissimo, lavandino cm.25 x 15 assurdo! Quando ho telefonato alla reception che non è nella struttura ma è in città, se almeno mi portavano un tappetino per la doccia, la risposta è stata va bene glielo porto, ma io non l’ho mai ricevuto.