Ulasan Roy Inn & Suites -Sacramento Midtown

Konfigurasi hotel terlalu buruk, sesuatu di dalam bilik rosak

Convenient location. Amenities lacking but who cares really?

Upsetting the amount people that are okay with sub par service

I caretake for a handicapped 68 year old and they put us on the 3rd floor and the elevator was broken. Found out thru talking with another local guest it's been broken for months. Anyway the best part. I moved the mini fridge to find a plug to charge fone all other didn't work and the only lamp in the room had a burnt out bulb. When I did, and I kid you not over 100 inch long cockroaches went running everywhere. Went to the front desk and asked for there assistance in finding another room somewhere else he said he would do that. When I asked for a refund he told me to go back to the sunset lit room almost dark and take a picture or the situation. So I did, and not familiar with area my patient and I spent the night in the car. Will never stay nor recommend this place to another. Before caretaking I was in the hospitality industry for 18years. I've only seen an infestation on that level in text books in culinary school. As for the way it was handled, total B.S. they should tear Roy's down and build a real hotel.

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The stairs we went up looked as if they were about to cave in. Room was dirty and 1/2 way remodeled.

They don’t have microwave and fridges. Only that card. Hold money five to seven day no matter what

Doors have too much gap, and since the hotel is facing the street and freeway too much noise. and in addition since is not fence from outsiders. people cut through the parking lot and make too much noise, like arguments or loud conversations coming from the parking lot

Everything was nice, they were actively remodeling the motel. Only issue was how often they would clean the room & change the towels.

Dirty and smelly rooms, Got a smoke free room smelled completely like cigarettes, &’ couldn’t get a new room.

Wifi did not work in 2nd floor room. No fridge, no microwave. Sometimes guest room door locked.

Nice staff but the room was a bit dirty, the sink and bathroom and it seems a bit unsafe

Advertisied free breakfast, not available for a month. Elevator doesn’t work. Room stinks like cigarettes! Holes in the walls.

My stay it's self was fine . . . However just Just yesterday after checkout they didn't release my deposit back to me. I left returned home then returned two hours later inquiring why exactly I haven't received my deposit back. They gave me a print out telling me "it's been released" I called my bank and not only did they not release it they charged me twice. So now my card is sitting at negative 50 dollars. Besides them double charging my card for the deposit the overall stay was good.