Pengguna Tetamu
16 Julai 2021
The first night at the hotel was acceptable but the next two ones went worse until unexpected limits. The hall in every floor always smelling bad, like in a teenager camp. The bathroom also, smelling awfully from the first day. The floor wasn’t cleaned enough. From the second day the real problems appeared. Firstly, we didn’t get our towels cleaned back the third day, even though we left them on the floor, according to their instructions. The second day we just got cleaned one of them. The only thing we got done was the bed, they made it every day but I insist, never cleaned. Secondly, the blankets never got cleaned in all our stay. This also happened to all the room: floor, table, etc. Furthermore, they give some paper glasses in the first day but we used and threw them and they never gave us new ones. Additionally, they never put more toilet paper during our stay. Just one of all the receptionists could understand some little English. We had to explain EVERYTHING in our broken French, and when I say everything I mean everything. They did not even understand the word ‘check out’. When we left the hotel, we wanted to say politely that the room wasn’t cleaned and the receptionist who understand English didn’t give to us any explanation, meaning something like ‘take it or leave it’. It is necessary to say that the affirm in the first place that the room services are included so at least an apology would have been nice. If they had said an apology, I wouldn’t write this bad review. But they just ignored us. For the ones who get breakfast: it is extremely poor. Just bread, croissants, juice, coffee, and some types of jam. Nothing more. But for the price I guess it’s enough.
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