I'm giving three stars, since I can imagine worse experiences, but three stars really feels generous. I booked Le Grand Be based on location, ability to get a parking spot, AC/elevator, and reviews. We arrived having not received any information on where or how to park. Saint Malo is a walled city with lots of tourists. Nowhere to pull over to figure things out. We got to the hotel and had NO idea where to put the car, nor was there anywhere obvious to unload. I had to drive around the block (takes way longer than you would think), drop off my son and get him to ask for help. A very nice front desk staffer came out to help with bags and told us where to park. I had reserved outdoor parking because they told me that would be easier to park in than indoor. I did not see the indoor, but let me tell you I hope they were wrong. You try backing into a spot surrounded by pedestrians, with parked cars immediately across from your spot, on a narrow street. It was harrowing. You also had to be very precise due to the metal blockers on the ground. Once inside, a different staffer checked me in. She said she needed my card for a (LARGE, more than my total stay) deposit, and I handed it over. Immediately, it became clear something was wrong. She did not attempt to explain, but called someone else over who was equally confused. It was clear to me that they had actually charged my card instead of using it for a deposit. When I asked, she confirmed that's what happened. They could not figure out how to refund it, and I ended up waiting about 20 minutes (already missing a lunch reservation) until someone came back who could refund it. They handed me a credit slip but my card was charged. The charge hit my bank immediately, of course, but the refund did not. That night, we realized our door didn't latch. Like to the point that it probably wasn't closing properly even when housekeeping left. Even knowing this was the issue, it took 7 or 8 slams to get it to latch. Slamming too hard would just make it bounce. Obviously, this was unsafe for my belongings when I wasn't there and unsafe for us personally at night. I called the front desk that night and someone came up who slammed it closed and said that's all you have to do, and left. From the inside, I couldn't even tell if it was truly closed, because from the outside, all you had to do was push it open. The next day, before we left with the car, I asked if I should park in the same spot, if I needed any kind of tag on the car, etc. They were confused about why I even asked. We came back hours later, and sure enough someone was in my spot, so I had to park in another spot. I reported this to them, and again they were confused and expected me to wait around. I finally told them we were going out to dinner (without the car) and would be unavailable to move it. This is now the second to third time, depending on how you count, that they expected me to sit around accommodating their is
Sangat Baik
72 Ulasan