Bird Rock Beach Hotel

This is not a good place to stay, unclean rude and unhelpful staff, lacking the bare basics like towels in the room. Seriously avoid, if you don't care for the pool which is old and dirty (like the rest of the place then avoid this and go somewhere cheaper cleaner and more pleasant. No towels in the room, the place both inside and out looks so run down and old, the bed sheets were unclean. The staff at front desk couldn't help with anything and were so rude and unkind. The complex seems to be shared with a school/church so when by the pool we had sermons being shared out loud and kids watching the pool, constantly going past, it was so weird. This is one of the worst places I've stayed. AVOID

The scenery is beautiful. The rooms are comfortable. You can go swimming with the dolphins right there for a price.The staff is very caring,friendly and helpful. There is one major issue I found, the internet system needs updating. Wifi cuts off too often, drop calls often

We had the opportunity to stay at Bird Rock in March with my daughter who was there on business. The resort is typical old school Caribbean but very comfortable. When we checked in the staff assisted us with our luggage and showed us to our room. Our room was clean, comfortable, and provided everything we needed, apart from bathroom amenities like shampoo, lotion etc. The views from our rooms were of the Caribbean Sea and were fantastic with excellent sunsets every night. The resort was undergoing some needed renovations and additions while we were there, the addition of a beach club and restaurant on the water is something that we really loved. The staff was awesome and always had a smile for us, they worked very hard and always treated us like family. The grounds are well kept and full of beautiful plants, there are however some maintenance issues that need to be addressed with the rooms and buildings. In our room and the adjoining room, the sliding glass doors to the balcony needed to be fixed as they were difficult to operate, and the locks did not work. The rooms need to be updated and some attention paid to details like cables that were just hanging out of the wall with no wall plates. The pool was clean and there were plenty of lounge chairs, also some shade if you wanted to get out of the sun. They were just finishing the new swim up bar which will be a welcome addition to the pool area. Although the bathrooms functioned properly and we had hot water and good water pressure, they could use an update to the plumbing fixtures. Some new bath towels are needed, bathroom amenities like shampoo and lotion would be a good addition. Beach towels would also be a great addition. The things that will bring us back to Bird Rock are the staff and the owner Mr. Richards who made our stay so special.

Very nice scenery. Well located. Weirdest experience. No entertainment, no music, no veg food, giant community centre hall but nothing booked or going on, not even a cupboard with board games. When asked if there was entertainment or karaoke they responded as if i was the entertainment going to sing and dance for everyone 🤣🤷‍♀️. This I could be hired to do but no one had a guitar. Nothing to do but beach that might have belonged to another establishment? 🤣🤷‍♀️ currently confused. Room has kitchenette with no bowls, flipper or salt or pepper. No band aids. Staff could be friendlier perhaps BUT still having fun and adjusting. 😊 Guests are super frendly as well as the townfolk. Trying to entertain myself with things I don’t already do at home 🤷‍♀️. Still learning ❤️

Not easy to find if you arrive by car...no indications and a terrific road.If you have heavy luggages there's lots of stairs and the distance from reception to your room could be longer than you can imagine (no one helps you)No restaurant, just a delivery service from restaurants near you.Breakfast to ameliorate.People so friendly and perfect housekeeping.Great view on the ocean.

An out of the way hotel with idyllic views of the sea and mountains, lovely or you think. This is a hotel where the dolphins housed in pools in the facility below, leap of out the ocean to catch a glimpse of the poor unsuspecting patrons of the Bird Rock Beach Hotel about to royally rinsed out of their hard earned cash. There is a pool but don’t sit still in it or you will notice the scum that settles on your skin and then think about the distinct lack of chlorine. They advertise Wi-Fi but that doesn’t mean in all areas or all of the time. Meeting with the owner to discuss concerns is to experience a relic for a by gone era who definitely thought women should be seen and not heard. Dismissive and elusive speaking, with him was like trying to carry sand in a sieve. The owner claimed to have provided an upgrade so in fairness to all parties it should be mentioned in my review, however swapping out a queen sized bed for a moth infested sofa bed, even if the room came with a microwave didn’t seem like an improvement to me. He had taken our money and that was all he was interested in. Whether his establishment provided the services advertised on *********** was not his problem. “I am not interested in hearing a litany of things wrong with this place….if you want to leave just go!” Not what you want to hear when you are thousands of miles away from home without hot water, patchy Wi-Fi, having to collect scratchy towels from your old room, and it taking two people to drag open the patio door (to the sea view) and our only fire exit. Oh and did I mention the cockroaches? On the ceiling in the bath, in the doorways. I digress. The website stated at the time we booked that there was a restaurant available to provide breakfast only however this has not been open since Covid 19. Instead you are handed a phone and told to call a food delivery service, the first day they let you watch the dolphins from owners office in the hope you don’t get too angry that they have misrepresented themselves. The days after that, it is up you as there aren’t any phones in the room and if you’re international traveller and stuck in one of their Wi-Fi less rooms and don't have transport arranged, your in trouble. Feral animals (ok cats) roam the hotel. The staff tell you different stories about why things are malfunctioning, why the lighting didn't work or why the walls were crumbling. I don’t think I need to say it, but I will, I can’t recommend it , do not stay here. We had to check out long before our stay was due to be over and got our money back for the remainder but as far as I am concerned were not compensated for our horrendous experiences.