Pengguna Tetamu
30 September 2024
Booked an overnight stay for a friend’s birthday celebration. Was so excited for our trip and looking forward to the relaxation and beauty we hoped to discover. It definitely was a beautiful location, but unfortunately not enough to make up for the customer service. Included in our stay was a complimentary massage. We inquired about it when first arriving, and a staff member told us that we could call the front desk and they would get it set up for us during the stay. We called in the morning and Tiffany at the front desk was hostile and rude saying that we never confirmed that we would be taking advantage of the complimentary service and that we had to have scheduled it in advance. It was not communicated to us during booking nor when we asked about it in person that we needed to confirm and/or schedule in advance, which we mentioned to her. She said we should have known better and there was nothing she could do as they didn’t even have anyone at the resort that day for the services they were offering. Absolutely no attempts to rectify the situation and hung up on us twice during our conversations with her. The projector, another feature of the stay we were looking forward to, was not working in our cottage. A very kind staff member came to assist, but was unable to figure it out, and eventually just gave up as he was calling the technician (who was not on grounds) on the phone and we just conceded and said to forget about it. Beautiful grounds, so much potential, but severely lacking in several aspects that make it questionable whether the stay is worth the hassle.
Terjemah