Upham Beach Inn

I must admit I was a little skeptical after reading the last couple of reviews but we had a great experience at Upham Beach Inn! Dave had excellent communication with us prior to check-in, answering all my questions and concerns. All of their rules about pets and cancellation policies are very fair and also spelled out clearly on their website. We saw Dave and Melissa a couple times on the property and they were always helpful and friendly. We visited last week of March 2022 for spring break…2 adults, 2 kids (10 & 12). We stayed in a unit that offered 1 bedroom with 2 queen beds a family room sitting area with pull out couch and kitchen. The unit was small. Although we knew and expected this going into it. We did not plan on spending much time in our room on vacation. Bathroom and bedroom were snug but not terrible. Everything was very clean! We had towels, linens, and beach towels enough for 1 per person. Bring your quarters for on site laundry. Washer & dryer were both $2.50 each to use. Parking is super convenient with a designated spot right outside of your door. Kitchen had everything we needed…coffee pot, fridge, freezer, oven/stove, dishes, Tupperware, soaps, sponge, some spices, and things others have left behind. Each unit has their own beach box right outside their door. This was so convenient. 2 bag chairs, beach umbrella, sand toys, bag coolers, everything we needed to walk the quick 3 minutes to the beach. Restaurants, bars, souvenir shop, ice cream shop, convenient store are all a short walk away. The pool is small and quaint with tables and umbrellas. Heated. There are grills available on the property but we did not use them. The free Gym access was great. A 1 minute walk to Beach Bods Gym where they offer exercise equipment both indoors and outdoors. Overall, I’d recommend this great little place. Quiet, nice, safe area. We’d be interested in checking out a bigger unit there next time for 4 people.

I asked Dave to change my reservation dates by providing permission through ******* and he will not provide the assistance I require. I requested this change on March 13th through ******* (approx. 8 hours past the cancellation date) who attempted to contact him multiple times over a week however he did not respond. I finally got a hold of him personally on March 21 (after leaving messages) to request he provide permission to ******* to cancel my request and to book personally through him on alternate dates very close to the same time frame I originally booked in late April. He told me that there is no need to call or text him as he is not willing to assist me. The reasons for my trip changes are beyond my control. I cannot believe that a hotel would not consider making changes a month before a trip. It sounds like I am not the only one who has had bad experiences with this hotel.