Pengguna Tetamu
1 Jun 2024
NOT a Five star hotel! They have to scam their customers to make money because they know it is not worth what they are charging and no one would ever stay here twice. They did not have the courtesy to confirm reservation that was booked 3 months out, and then proceeded to charge the full amount for a two night stay that we never made it for. With todays technology there is NO excuse for that, especially if you claim to be a 5star hotel. Had they taken the time to reconfirm or send a courtesy email saying they were looking forward to our staying there, we would have cancelled! Instead they took the full two nights charge without batting an eye-which is highly over priced!!! Instead we stayed at Hotel Sube- definitely recommend!!! Not only did we get a courtesy email prior to our arrive, their location, room and service were all impeccable! (And at nearly half the price!!) Their concierge service was amazing. Every wish we had was granted and with a smile. Do NOT waste your money at Hotel La Ponche…. Stay a Hotel Sube instead. You’ll be so glad you did.
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