Pengguna Tetamu
16 Disember 2022
I've been to several onsen and this place have the best service. I chose this place due to a Youtube review from Hong Kong. We came as a couple and chose the Kotobuki-tei Villa overlooking the garden. All the staff who served us were extremely friendly and helpful. As we entered, the staff explained clearly about all the facilities and amenities in the resort and in the room. We we served tea and sweets as we relaxed in our room. Lounge was relaxing with free ice cream and some beverages. Dinner was a big feast. Ate in the room. I suggest to have an empty stomache before you go. The maid who served us explained clearly what we were being served and when she had trouble pronouncing a word in English, she quickly took out her translator and tried her best to explain. I also asked to purchase a bottle of sake famous in the region. At first she checked and when she came back , she said it was sold out which made me a little disappointed. I then asked for a different bottle, and when she came back again after a long time, the original sake that I asked for was available! This shows the effort they put to please the guests! Breakfast was eaten in the room as well. Our room 177 is huge and clean. Private view of the garden and private onsen as well as its own dining table. The onsen was clean. All the beverages in our fridge was included in the package. This particular room also has a late checkout of 1 additional hour compare to the other rooms. Will come again in the future!
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