Hotel berhampiran Berchtoldvilla, Salzburg

Strategically located hotel, cleanliness and rich and satisfying breakfast. Unfortunately, staying at this hotel was one that I had to have an unpleasant situation every day such as: -I ran out of water in the room, the receptionist with Asian features informed me that only by buying 2 bottles of water (which cost me €9 or something) with a bored and indignant tone I can have water in the room. The next day going to breakfast I saw by myself that in the lobby of the hotel they have courtesy lemon water in a big jar. - Unclear information received from reception I missed breakfast because I was not informed that breakfast is at different times on certain days. - Lack of clear communication between the cleaning staff and those at the reception: non-functional hair dryer in the room, changed after 4 days and still functional in the room. The hair dryer could not be changed because the technician only worked on Monday and on Thursday evening I noticed that it was not working. So I had to buy a hair dryer(€48- I couldn't find anything cheaper) I had the possibility to change the room but I was already tired because I had changed a room because of the noise from the street. - Rooms with a view to the street, to the front of the hotel, are uncomfortable because with the closing of the windows you can still hear the noise in the room from the cars. The only receptionist who was professional and empathetic was Anna and who managed to solve my minimum requirements.

I booked this hotel online after lot of research and went by the brand of ”Best Western”, whose properties I have stayed around the world in the past. However, I would say the experience was much below expectations. Pros 1. Very close to Salzburg train station. It is about 2kms from the station 2. Bus stops are right opposite of hotel so ease of public transport 3. Walking distance to Mirabell Palace and Mozartplatz (main tourist attractions) 4. Several Indian restaurants within walking distance from hotel. 5. I was given a large room so it was good from family point of view 6. Room, bathroom was clean, nice bed, clean bed linen and towels etc 7. Staff at FD was efficient and solved most of our issues quickly. Cons 1. When we checked into room, we noticed that not even electric kettle, tea, coffee was provided in the room. It was provided only after brought into the notice of the front desk. 2. Intercom in the room was not working, so every time you have to go to the FD to inform 3. The room has a very small window at shoulder level, which was quite odd. 4. Salzberg was quite warm during our stay and AC was not working in the room. 5. Breakfast spread was small considering this was a 4 star hotel. 6. The bathroom has peculiar design & it was quite awkward for our Indian sensibilities, that shower enclosure was in glass open to view from all sides from the room. Such arrangement is not suitable if you have older children staying in the same room. We had our 10y old with us and we had to finish our shower before she would wake up. I would rather avoid this hotel in future!!

Advertised as a 19th century building with rustic rooms and close to transportation links and only a short walk to Salzburg old town caught our eye. Our room, 31, on the third floor at the back of the property was basic and tired in need of modernisation. Still had the old worming toilet in the bathroom which I find unpleasant to say the least. Room was very warm even with the window open. A pedestal fan is supplied which helps and a fridge to keep those drinks cold. WiFi was ok but could only find 1 English speaking TV channel (Bloomberg) which was quite boring. Room serviced daily. Would have liked tea and coffee in the room but we knew this was the case when booking. Drinks and snacks are available at reception for a charge. Breakfast is standard continental buffet which was ample but nothing special. For tea drinkers there is a selection of different brews but no English Breakfast Tea. The closest I could find was Darjeeling. Was a little concerned about security as we were handed the key to our room from the 24 hr reception even though we had not met that person before and would not have been offended if I was asked for ID the first time. Baggage storage is the lobby which again isn’t secure and just watched over by reception. For those visiting Salzburg to see the sights, the hotel sells the Salzburg Card which we found very good value giving free entry to most places as well as free public transport which is so easy to understand and runs like clockwork. A pleasant stay although basic accommodation.

Arrived on 11.06.2023 at around 3 am. Sent an email before hand that we would be arriving at said time via train. When we got to the hostel, check in counter was not manned with sign to call reception phone. Tried calling phone number several times it did not connect, when it got through it went straight to voice mail. Been waiting for more than half an hour at 3 am, tired and exhausted from the journey when a group of drunk men entered the lobby and was gaining access to the bar which was also unmanned. They went behind the counter, opening the fridge with beers, it was only then when a very sleepy, exhausted and unapologetic staff appeared. Check in process took a long time since she even had to check if the room was ready, a room I already paid in advance for to reserve it since I knew we would be arriving after 6 pm - their cut off time for room reservation of free cancellation bookings.

Eerste hotel op onze fietstocht van Salzburg naar Grado.. kamers zijn ruim, netjes en een goede service.ligt bij de Messe, met de fiets in 10 minuten in de Altstadt. Prima ontbijt! Helaas was grote restaurant niet open maar kon je wel eten in de bar…. Beperkte keuze waarbij wij een lekkere salade hebben gegeten

We were on our way to Greece and needed a place to stay the night. This hotel is just next to the highway and next to a McDonald's. So you have to eat and don't lose time through the city. They offer a parking space without charging as well and the check in was possible till late in the evening. The price is very good, the room nothing special but exactly what we needed. The pillows could be more comfortable but otherwise nothing to complaint.

Booked this hotel for our ski holiday as only 60-90 mins from many ski resorts. Breakfast is amazing with lots of choice and every day had scrambled eggs and bacon plus many other options. Bus too opposite with number 4 bus running about every 20 mins until about 2230 hours. Cost for single is €3 euros. (Only take cash on buses). They also offer a day ticket for €4.50 but not sure if you have to buy this from a machine as didn’t offer on bus. You can buy a return ticket! We never had an issue with parking although the car park was often busy as the Sushi restaurant is very popular. There is also a Chinese buffet restaurant opposite called Huy Cook and Eat. ({€25). Food was good. They offered lots of raw fish and I wasn’t aware that they actually cook it for you! Rooms were cleaned every day and shower was awesome. I would have given this 5 stars but some of the reception staff weren’t very helpful. Eg. Not knowing any information about basic stuff like the buses!

We wanted to stay outside the city to avoid crazy hotel prices for a short drive. NO REGRETS. This hotel was pretty perfect. The VIEW alone was worth it. We had a Mountain View, amazing breakfast buffet, friendly customer service, good prices, clean rooms, wifi, etc. If you’re staying here during the summer and are driving here, I recommend bringing a fan because there aren’t any in the room. That was my one issue. The shower is also somewhat small, but in my experience, that is normal in Europe. Overall, I would definitely come here again! This hotel is also walking distance to a grocery store, playground, bakery, etc.

We stayed overnight on our way to Austria. We found the hotel without problem using Google Maps. We were warmly welcomed and directed to a well-furnished, air conditioned room. The room was furnished in a modern style. The room was clean as was the ensuite, which was exceptionally appointed. The room was quiet and the bed very comfortable. We dined in the restaurant where we enjoyed a tasty meal, freshly cooked and served quickly and pleasantly. The extensive inclusive breakfast buffet was most enjoyable. Car parking was in the hotel’s underground car park for an extra charge. We would book to stay again in this hotel.