Hotel berhampiran Gurken, Salzburg

Cocoon Salzburg - 10-13 July 2022 done both not all pix only the room This hotel is almost right across from the train station, on a corner, very easy to find - white 7 story building with a big butterfly outline on the glass doors. Inside the lobby is part of the bar and breakfast room. Checkin is super friendly. Room is small but wins the cuteness prize. Carpeting and walls in hallway all green with small leafy patterns like in a jungle. Bed is firm and very comfy, bedding is an interesting weave feeling like soft cotton paper, and 4 big fluffy pillows. No amenities in room such as phone, electric kettle or coffee makers, or even a small fridge. Has safe however. The hanging rattan chair is cute but takes up some room. Day couch by the window, no tables, night stands or desk - or chair for that matter (no room anyway). The most minimal amount of furniture, the idea I guess is all about lounging around so you don't ever need to sit up anywhere. Not much surface to layout stuff just a sort of narrow shelving on the wall next to the TV. Bathroom also tiny but everything is new and modern and the rain shower is the best ever. Takes a bit of maneuvering to get our two large suitcases settled. We are on the 6th floor so have a bit of view of mountains over the top of a building across the street. Windows have electrically controlled shutters outside (push button inside). You get a nice bar of chocolate and 5 euros for opting out housekeeping (although they said something about not continuing this practice). Floor uncarpeted. Aircon good. Wifi seems pretty fast. Nightlight under the bed is motion sensitive, so it comes on whenever you are moving around the room. Breakfast is good with scrambled and pre shaped fried eggs, sausage and bacon-like ham. Good selection of pastries and croissants and breads. Half dozen different kinds of tea all loose so need to scoop into a teabag in order to steep which is interesting and pretty fancy. Selection of cold meats as well and cheese. Tomato, cucumber and fruit. They don't check to see if you have breakfast included which is strange because it's extra charge for breakfast so not automatically included in all rooms. Overall a pretty good breakfast and food gets replenished pretty quickly. Seating tends to run out at peak time and people will ask to share your table if there is room.

The hotel is very conveniently located just by Salzburg station. Bus r 2 connects it to the airport. Good area with restaurants and shops very close. 15/20 minutes walk to all the main attractions. The hotel was nice and clean. The staff nice and helpful. The common areas of the hotel are modern and clean. There's a room for the luggage if you need to keep it before checking in or after checking out. The rooms were spacious and clean. So is the bathroom. The breakfast was very good, the breakfast room has a lovely view of the city. The only complain we have is that the room was very hot and the shower head bracket didn't work.

Arrived on 11.06.2023 at around 3 am. Sent an email before hand that we would be arriving at said time via train. When we got to the hostel, check in counter was not manned with sign to call reception phone. Tried calling phone number several times it did not connect, when it got through it went straight to voice mail. Been waiting for more than half an hour at 3 am, tired and exhausted from the journey when a group of drunk men entered the lobby and was gaining access to the bar which was also unmanned. They went behind the counter, opening the fridge with beers, it was only then when a very sleepy, exhausted and unapologetic staff appeared. Check in process took a long time since she even had to check if the room was ready, a room I already paid in advance for to reserve it since I knew we would be arriving after 6 pm - their cut off time for room reservation of free cancellation bookings.

Perfect location, nice clean rooms, but horrible security and service. They mistakenly gave access to my room to another guest so the other guest ended up opening the door on me. Then second time housekeeping also went in without knocking the door, and then the worst is the third time the housekeeping entered the room even though I have “do not disturb” hanged on the door without even knocking and no apologizing no nothing. Horrible privacy. At check-in, staff forgot to give me back my ID so I called from the room ofcourse nobody answered so I had to go all the way down again to pick it up.

Great experience.. Beautiful rooms, nice bar and most importantly, close proximity to 2 bus stops for whichever direction you're coming from. Walkable from Hbf as well.

I booked this hotel online after lot of research and went by the brand of ”Best Western”, whose properties I have stayed around the world in the past. However, I would say the experience was much below expectations. Pros 1. Very close to Salzburg train station. It is about 2kms from the station 2. Bus stops are right opposite of hotel so ease of public transport 3. Walking distance to Mirabell Palace and Mozartplatz (main tourist attractions) 4. Several Indian restaurants within walking distance from hotel. 5. I was given a large room so it was good from family point of view 6. Room, bathroom was clean, nice bed, clean bed linen and towels etc 7. Staff at FD was efficient and solved most of our issues quickly. Cons 1. When we checked into room, we noticed that not even electric kettle, tea, coffee was provided in the room. It was provided only after brought into the notice of the front desk. 2. Intercom in the room was not working, so every time you have to go to the FD to inform 3. The room has a very small window at shoulder level, which was quite odd. 4. Salzberg was quite warm during our stay and AC was not working in the room. 5. Breakfast spread was small considering this was a 4 star hotel. 6. The bathroom has peculiar design & it was quite awkward for our Indian sensibilities, that shower enclosure was in glass open to view from all sides from the room. Such arrangement is not suitable if you have older children staying in the same room. We had our 10y old with us and we had to finish our shower before she would wake up. I would rather avoid this hotel in future!!

Booked this hotel for our ski holiday as only 60-90 mins from many ski resorts. Breakfast is amazing with lots of choice and every day had scrambled eggs and bacon plus many other options. Bus too opposite with number 4 bus running about every 20 mins until about 2230 hours. Cost for single is €3 euros. (Only take cash on buses). They also offer a day ticket for €4.50 but not sure if you have to buy this from a machine as didn’t offer on bus. You can buy a return ticket! We never had an issue with parking although the car park was often busy as the Sushi restaurant is very popular. There is also a Chinese buffet restaurant opposite called Huy Cook and Eat. ({€25). Food was good. They offered lots of raw fish and I wasn’t aware that they actually cook it for you! Rooms were cleaned every day and shower was awesome. I would have given this 5 stars but some of the reception staff weren’t very helpful. Eg. Not knowing any information about basic stuff like the buses!

A boutique hotel merely 15 min away from the centre of Salzburg and Airport. The service was amazing and everyone was very helpful and cheerful. The owner himself is very closely involved in the operations of the hotel and it shows how well managed the hotel is and amazing care for all guests. The team is super flexible with every request. The food is delicious and the breakfast spread has many options for vegetarians. The rooms are large and very spacious. Our 17 month old daughter fell sick during our stay and the owner arranged a doctor on call within 15 min of reporting it. Many thanks for an amazing experience, stay and support. I will highly recommend staying at this property. If I am ever in Salzburg, this is where I will stay.

Stayed overnight when driving through to Croatia. Lovely scenic location. Staff pleasant and polite on checking in and out. Room clean, however not keen on the modern look, as no where to hang clothes properly. Next to the hotel is a burger king which has put me off eating one again. Breakfast was 20 euros which in no way was it worth that. If we didn't have such a long drive ahead of us we would not have bothered.

I recently stayed at the newly renovated Schloss Fuschl, a hotel that boasts a truly breathtaking location near Salzburg. Nestled beside one of the most stunning lakes in the world, the natural beauty surrounding this property is nothing short of spectacular. The serene waters, framed by lush, rolling hills and vibrant greenery, create a picturesque backdrop that is almost otherworldly. It’s easy to lose yourself in the tranquil environment, with the glistening lake reflecting the sky and the calmness of nature seeping into your soul. The decor of the hotel itself is exceptional, seamlessly blending modern luxury with classic charm, making it a feast for the eyes at every turn. However, despite the unparalleled beauty of the setting and the impressive decor, the experience at Schloss Fuschl was unfortunately marred by significant issues with service. The hotel, having opened only a month ago, clearly needed a soft opening period to address operational inefficiencies before welcoming outside guests. The service was disorganized, with staff morale appearing to be notably low. This led to an experience that fell far short of the standards one would expect from a Rosewood property, especially given the exorbitant cost of staying here. Upon arrival, we made our way to the dock, hoping to enjoy the remaining daylight by the lake. Unfortunately, the dock was filthy, littered with dirty towels and dishes, and there was no staff member in sight to assist us. This lack of attention to detail was disappointing, particularly given that there were still several hours of daylight left to enjoy the lake. The unkempt state of such a central part of the hotel’s outdoor experience was unacceptable. Dinner was another disappointing experience. The restaurant was packed with outside guests, making it nearly impossible for us, as hotel guests, to find a proper table. We were forced to sit at the bar while waiting, and even after the restaurant cleared out, no one came to offer us a table. The staff seemed overwhelmed and unresponsive, consistently telling us they were too busy whenever we tried to place a drink or food order. Upon further observation, it was clear that the front management had set the servers up for failure, which is inexcusable. While I understand that new openings can come with challenges, the issues at Schloss Fuschl go beyond typical growing pains. The service problems are severe enough to detract from the overall experience, making it difficult to enjoy the hotel’s otherwise outstanding location and decor. The Rosewood brand is known for its impeccable service, but unfortunately, this property falls short of that reputation. For travelers considering a stay here, I would recommend canceling your reservation if you are still within your cancellation window. The hotel is not ready to be open, and the experience is not worth the high cost. The management needs to take immediate action to resolve these issues before this beautiful property’s re