Hotel berhampiran THOMAS SABO, Salzburg

Perfect location, nice clean rooms, but horrible security and service. They mistakenly gave access to my room to another guest so the other guest ended up opening the door on me. Then second time housekeeping also went in without knocking the door, and then the worst is the third time the housekeeping entered the room even though I have “do not disturb” hanged on the door without even knocking and no apologizing no nothing. Horrible privacy. At check-in, staff forgot to give me back my ID so I called from the room ofcourse nobody answered so I had to go all the way down again to pick it up.

Cocoon Salzburg - 10-13 July 2022 done both not all pix only the room This hotel is almost right across from the train station, on a corner, very easy to find - white 7 story building with a big butterfly outline on the glass doors. Inside the lobby is part of the bar and breakfast room. Checkin is super friendly. Room is small but wins the cuteness prize. Carpeting and walls in hallway all green with small leafy patterns like in a jungle. Bed is firm and very comfy, bedding is an interesting weave feeling like soft cotton paper, and 4 big fluffy pillows. No amenities in room such as phone, electric kettle or coffee makers, or even a small fridge. Has safe however. The hanging rattan chair is cute but takes up some room. Day couch by the window, no tables, night stands or desk - or chair for that matter (no room anyway). The most minimal amount of furniture, the idea I guess is all about lounging around so you don't ever need to sit up anywhere. Not much surface to layout stuff just a sort of narrow shelving on the wall next to the TV. Bathroom also tiny but everything is new and modern and the rain shower is the best ever. Takes a bit of maneuvering to get our two large suitcases settled. We are on the 6th floor so have a bit of view of mountains over the top of a building across the street. Windows have electrically controlled shutters outside (push button inside). You get a nice bar of chocolate and 5 euros for opting out housekeeping (although they said something about not continuing this practice). Floor uncarpeted. Aircon good. Wifi seems pretty fast. Nightlight under the bed is motion sensitive, so it comes on whenever you are moving around the room. Breakfast is good with scrambled and pre shaped fried eggs, sausage and bacon-like ham. Good selection of pastries and croissants and breads. Half dozen different kinds of tea all loose so need to scoop into a teabag in order to steep which is interesting and pretty fancy. Selection of cold meats as well and cheese. Tomato, cucumber and fruit. They don't check to see if you have breakfast included which is strange because it's extra charge for breakfast so not automatically included in all rooms. Overall a pretty good breakfast and food gets replenished pretty quickly. Seating tends to run out at peak time and people will ask to share your table if there is room.

I was there with another 2 friends in a dorm of 6 bedrooms. Friendly service and good location, near gare station. Clean bed sheet, clean restroom. People at reception is helpful and we have good times in Salzburg ever!

This is a really nice hotel just beside the train station and across the street from the main bus lines that take you everywhere in the City. The room was excellent with a free mini-bar and other nice amenities. It is definitely worth spending more for the higher floor as the view is spectacular. Lot's of mountains on one side and rolling countryside on the other. The staff were all good, check-in and check-out was easy and the breakfast in the morning was tasty with lots of variety. I would definitely stay there again.

在火車站附近，步行6-8分鐘可達；房內沒有冰箱和熱水壺 前台的動作會比較慢，需要耐心等待 入住第一天時發現浴巾是髒的，本想拿下去換，但前台再辦理團體入住因此隔天再拿給他們，因不打算做Room cleaning，請他們將浴巾放在前台，回住宿時再找他們拿，但拖拉到第三天下午才拿到 但同樣很感謝他們願意在退房後讓我寄存行李兩天去Hallstatt 房間內的話走簡潔風，衛浴的設計稍微讓我覺得奇怪，因為乾濕分離的玻璃門對內沒有門把，不太好關門

The hotel location is good . Reception is nice and friendly too. Too bad there is a heavy smoke smell in our room and the reception is unable to replace the room for us . But she is kind and polite enough to request the room service to change the pillow and bedsheet which were contaminated by the smoke smell

There are hotel chains in the UK that offer a similar level of service to B&B Hotel, but none can do it so well and, seemingly, so effortlessly. The room was clean, as was the hotel generally. The staff were friendly and helpful. The buffet breakfast was fresh and constantly refreshed. I hope to visit Salzburg for a longer stay later this year and I will definitely consider B&B Hotel for my accommodation. There is a bus stop right outside and the trip into the centre is a mere twenty minutes.

I booked this hotel online after lot of research and went by the brand of ”Best Western”, whose properties I have stayed around the world in the past. However, I would say the experience was much below expectations. Pros 1. Very close to Salzburg train station. It is about 2kms from the station 2. Bus stops are right opposite of hotel so ease of public transport 3. Walking distance to Mirabell Palace and Mozartplatz (main tourist attractions) 4. Several Indian restaurants within walking distance from hotel. 5. I was given a large room so it was good from family point of view 6. Room, bathroom was clean, nice bed, clean bed linen and towels etc 7. Staff at FD was efficient and solved most of our issues quickly. Cons 1. When we checked into room, we noticed that not even electric kettle, tea, coffee was provided in the room. It was provided only after brought into the notice of the front desk. 2. Intercom in the room was not working, so every time you have to go to the FD to inform 3. The room has a very small window at shoulder level, which was quite odd. 4. Salzberg was quite warm during our stay and AC was not working in the room. 5. Breakfast spread was small considering this was a 4 star hotel. 6. The bathroom has peculiar design & it was quite awkward for our Indian sensibilities, that shower enclosure was in glass open to view from all sides from the room. Such arrangement is not suitable if you have older children staying in the same room. We had our 10y old with us and we had to finish our shower before she would wake up. I would rather avoid this hotel in future!!

We stayed for 4 nights in late April/early May. Our honest opinion is there is much to be very happy with ....but, there are a few things which prevented our stay from being excellent. The location is perfect if you want to explore Salzburg and the surrounding area. Parking is easily available and we also made use of the local bus service to get into Salzburg, using the app and buying a 24 hour card. The bus stop is a short walk away. The hotel has been designed to an exceptionally high modern standard. The finish, the furnishings, the decoration, the cleanliness - it's all very good indeed. There are other special touches, including access to hot drinks throughout the day from a good coffee machine. This was appreciated. Our room was a small double, finished to an excellent standard. Clean, with large walk in shower. We felt one of our mattresses (two single beds pushed together to make a double) was very uncomfortable, to the point of back ache and not a great night's sleep. We swapped sides part way through our stay to minimise the problem - One mattress was comfortable. One was awful. We were surprised to be woken up by housekeeping entering our room, shortly after 8am one morning. That's a bit early to be wanting to service bedrooms. Almost all of the staff we interacted with were friendly although we can't say everyone was, especially when they were busy. The breakfast staff were less friendly. Breakfast was a mixed, inconsistent experience. On the best days there was lots of choice and good quality items. On a couple of days, some items weren't replaced or topped up quickly enough - eg) croissants, eggs. One morning, we waited for a table for almost 25 minutes, with no acknowledgement from the staff and no queue. Other guests even jumped ahead of us to grab a table. That wasn't good, at all. The next couple of days we chose to have breakfast much earlier, which solved that problem. On check in, we were given a map of local restaurants, all a short drive away. We did go to a local pizzeria, which was acceptable. It's such a shame that there are no restaurant or bar facilities at the hotel, which would have made all of the difference for us. We would have really liked to enjoy an evening meal or even just drinks, at the hotel, after a busy day sightseeing. Our feedback is given with sincerity and is not a complaint. The hotel is beautiful and we would return. There are just some tweaks which would have made our experience better.