Club Med Grand Massif Samoëns Morillon

Where to begin? We previously stayed here in 2019 and had a wonderful holiday so had high hopes for our return visit. Sadly we could not have been more disappointed. The hotel has gone downhill in every respect and our experience this time was terrible. For context, we were a family of 4 with two teenagers (17 and 14). Restaurant/Food: The buffet restaurant was totally shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests (who often didn’t show) or tables were left dirty and uncleared. We frequently had to ask for cutlery, glasses and sort out our own drinks. Experiencing this chaos 3 times a day meant we dreaded meal-times. Often we were sat right next to staff also having their meal which felt really weird given we had not received any restaurant service whatsoever. The food was bland and repetitive and often inedible or cold (eg. burnt steak haches, lumpy mashed potatoes, watery bolognese, undercooked eggs, dried out pork, gristly steak). A promised birthday cake for my husband (that I’d emailed and arranged with the hotel) never materialised. For New Year's Eve, we were told if we pre-ordered wine/champagne (charged at full menu price) then we would have a reserved table. On arrival, none of the staff could find our table and they suggested other guests had removed the sign and had sat down (which I'm sure wasn't the case). It was clear from the large numbers of other irate guests waiting for tables that the reservation system had totally failed. It just felt like a greedy money making experience. Gourmet Restaurant: We were told on our first day it was fully booked for the entire week. How? Eventually we were offered a table for our penultimate night. Our experience was absolutely shocking. Way worse than the buffet restaurant, something we didn’t think was possible! The majority of the dishes on the small menu were unavailable. Two of us had to skip starters. We had to request basic cutlery. The fondue for 4 would barely have fed 2 people (see photos). Only my children were offered a dessert and then eventually were told their dessert was ‘unavailable’. The restaurant looked tacky with cheap tables, no tablecloths, paper napkins and battered clipboard menus. The very opposite of gourmet. Bar/Entertainment: This had been a highlight of our previous stay. But the shows were utterly bizarre and inappropriate. On NYE, we inexplicably had a ‘Viking’ show complete with a burning village backdrop. Another evening, we had giant lit up robots with wings (you had to be there) and on our final night, a show where the Club Med staff lip-synced (very badly) to songs. After the shows finished at 9.45/10pm, we had the same medley of Club Med songs EVERY single night followed by dance techno which was so deafening that the huge bar totally emptied and families just took themselves off to the lobby area with their drinks/card games. Most of the people left dancing in the bar (and having a grea

Sorry for the long review. I am not a person to check the 1-star reviews as I believe that everyone has a different experience. Still, I wish I had with this hotel and the way Club Med has evolved from a company which I shouted about as the best and the best experience and although it is more expensive than most it was worth it, it has changed!! I waited to leave a review until I got a response from Club Med. Costing over £14k for a family of 4, the value was very disappointing and unfortunately won’t be repeated with Club Med The appalling lack of service throughout the whole trip Upon arrival in Geneva, we were greeted and directed to wait in an area with a group of people from different flights. After over an hour a bus turned up but was full, so we were told we had to wait for the next one. The uncaring GM said "This is the way it is", and we have to wait. We chose an earlier flight to get to the resort so we could get our equipment. We got the second bus after a bit of a walk, and another hour later, we got on our way. At the hotel we sat for 40 minutes on the bus because of the queue of buses arriving. People got off and walked and left the bags on the bus. Hotel Reception Incompetent throughout. Checked in with a GM, who said he would call us when the room was ready; to this day, he never called. We grabbed some food and waited and waited. I went back to the reception, and we got the room by which time the ski shop had closed. The Ski shop – the que was huge so another 3 hours to get of skis. Kids 14 & 17 booked for ski school, which was missed. The next day, that was the only day they attended. the were too many in the groups for 1 instructor, and they left a younger child in the group on the mountain. The parents were frantic. So that was the end of that for us, not so much for the 17-year-old who could look after himself, but for my 14-year-old. We were not confident that they could look after our children on the mountain. We previously stayed in 2019 and had an amazing holiday, and I couldn’t praise Club Med enough. The company has gone massively downhill in every respect, from food to the quality of staff. Food: The buffet restaurant was shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests or tables were left dirty and uncleared. We frequently had to ask for cutlery and glasses, and no chance of getting a drink off the staff. We hated mealtimes, but there was only one other choice, which, on the first day, was fully booked for the week. After my insistence on seeing the manager, he said he would speak to the restaurant and call us back. To this day, he never has. Shocking! My wife, annoyed, went back to the reception and spoke to another manager who said he would speak to the restaurant. She waited until he did although he did try and get rid of her saying he would call. We got into the top floor restaurant on the last night, and although it was table servic

We visited this Club Med this February and it was the best holiday of my life. The hotel is immaculate surrounded by the most beautiful views of the alps. The weather for us was idyllic. We had two adjoining bedrooms which was fabulous. The food is incredible and the pool is fab. Couldn’t fault anything. Will definitely go back. The staff here are nothing but helpful friendly and super accommodating. My 6 year old love the ski club and can now ski down a green slope all by himself.