Pengguna Tetamu
6 Januari 2025
The room was adequate, lots of storage, we were lucky to be the end room but we could clearly hear conversations and the TV in the ajoining room. Half board, the food was never hot, sometimes not even luke warm. We didn't use the pool area as most of the sunbeds were in shade. The best positioned sunbeds mostly were near the smoking areas, which were taken early by the usual crew. Strong smell of sewage as you entered the hotel, together with smell of cigarette smoke and sewage when you entered the dining room. There was an issue on checking out we settled our bill in cash then the receptionist also billed the same amount to our credit card, we asked for the error to be corrected, she was unable to re-credit our credit card and when she enquired to her colleague on reception he was very unhelpful, therefore we were reimburse with the cash we paid, very poor customer service. On the plus side, the beach was fabulous, cost of 2 sunbeds and umbrella €9.50 for the day. Staff in general were very helpful.
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