Holiday Inn Express & Suites San Antonio South

Me and my family came from Houston and really enjoyed so much stay at Holiday Inn. Check in very fast, Rooms were clean, and it is near by our destinations. Staff super friendly. Parking lots were available.

There was no breakfast at breakfast time and it was hard to get a hold of someone at front desk at that time and there were kids running and screaming early in the morning in the hallway

We arrived at our hotel around 5:30 or 6:00 in that time frame. My husband got ready to take a shower no hot water we told the clerk, and told her we needed another room. She stated that there were no more rooms. Then she stated that she had a room with a king bed, which we needed a two beds none was available. We then asked for a refund so we could get another hotel somewhere else. I was not pleased with her attitude so we asked for a manager no nowhere to be found. We traveled 4 hours with a limited amount of money that we had planned for other things. We were out of an extra 300 hundred dollars that we could have spent on other things. I’m very unhappy with Holiday Inn Express and we need our 149 dollars back.

I felt very unsafe using this trip . This hotel does not live up to the holiday inn experience. Room window was unlocked. All night loud loud noises dropping of buckets and laughs in the middle of the night. I would not stay here again lack of respect for quiet and sleep of the guests.

There was not enough hot water for even two people in the room. At a Holiday Inn hotel, really? The mini fridge made noise throughout the stay making it hard for us to sleep and nearly impossible for the kids to sleep. We made the hotel aware of this twice and they did nothing.

Hotel is good, safe parking, good bfast, great service but noise from highway is too much. Couldn't sleep much because of that.

Walking up to the hotel, you can tell that security was going to be an issue. People not staying there hanging around, and actually pretty frightening. The Lobby was dirty, and the manager and the front desk staff weren't courteous at all. I would def stay away from this hotel. The 100+ price tag on this, you can def stay somewhere much much nicer.

I request a king bed we got the Handicap unit with 2 queens right by the elevators. Walls are thin every time someones door closed it shook the bed. Shower is not for taller people tub didn't drain so your standing in muck water the whole time you shower. There were parts of the safety rails in the tub coming off. There were crunchy parts of the carpet like something was spilled and never cleaned. The bed by the window was broke and very sqeaky. The funiture in the room seemed dirty and also broke. Made noise every time you sat on it. Only good thing sheets seemed clean. And we were out and about more than in the room. Staff was nice.

Pool was green for the entire 4 day stay. Bullet holes in windows. Tick on bed. I had to clean room myself Trash,towels and beds