Pengguna Tetamu
17 Oktober 2023
Lisa - Review house-keeping routine/policy, currently room service is every 3-days and this does not work for our stay. We were there 4-days and on day 3 room wasn't cleaned. Bathroom doesn't have a fan so moisture stays in the room too long as hanging towels over shower bar didn't dry out towels and this cause mildew smell. Trash cans only had 1 plastic liner. Went to check-in counter and requested clean and the next day didn't arrive so i saw the room cleaner with her cart and got fresh towels. On arrival the room had only 3 fresh towels in the bathroom which should have been 4
Suggestion of Improvements
1 - Complete Room service every 2 days
2 - Automatically deliver fresh towels daily as the air is very humid
3 - Trash cans to have multiple plastic liners inside so when trash is removed then there is another one ready to be used, this will keep trash cans cleaner
4 - Review number of occupants and have sufficient fresh towels in the room, 2 people equal 4 towels.
5 - Add bathroom evacuation fan so that moisture from a hot shower will be removed quickly
4 -
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