Stanwz
26 Oktober 2024
Good hotel in a convenient area, but however necessary to choose where to walk. Pretty close to the notorious 6th street.
Overall nice hotel but 2 incidents that stood out to make us rethink a good rating for the service levels.
1) Towels were not changed during our last day and we only discovered at the end of the day. And when we went down to ask for help, the hotel staff was not too helpful and initially cited that they have no access to housekeeping in the evening, before giving us the towels.
2) One of our rooms experienced a power trip in their room, resulting in a loss of lights, power and air-conditioning. And when we went down to speak with the hotel staff, he casually mentioned that there’s nothing they can do. Whilst the hotel was fully booked, they could not find a solution. Was disappointed at their reactions, though they waived off amenity fees the next day.
Would appreciate a better service standard at the very least
Terjemah