Hotel 4 bintang San Juan yang Popular

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

Semasa menginap di Double Tree By Hilton San Juan, saya dan suami mempunyai pengalaman terbaik yang pernah ada. Saya tidak tahu mengapa ada orang yang tidak setuju. Kakitangan ramah, seluruh kawasan bersih dan COVID ramah, dan bahkan ada air dan pengangkutan percuma setiap hari ke pantai yang berada dalam jarak berjalan kaki dari hotel. Hotel ini bahkan menawarkan tuala pantai, kerusi pantai, dan payung! Saya mengalami letupan!

聖胡安的酒店普遍偏貴。這家算是性價比比較高的。硬件可以，步行10分鐘以內有超市、飯店，還可以到海灘邊享受另一個Marriot提供的遮陽傘和椅子。每天有$45的credit可以在panhouse泳池邊上點吃的。工作人員配備了一大堆，一到酒店就有人幫着valet parking，登記入住被告知不知道什麼時候房間才能ready，我特意提醒想要一個安靜的房間。有人熟練地幫存了行李，我們到旁邊吃飯剛坐下就收到短信說房間好了，結果房間就在出電梯的正對麪，很吵。第一晚半夜三點半被兩次敲門聲吵醒，外麪又沒有人。一大早和前台說了，上午收到貼心的短信問入住是否滿意，我說有人敲門並且告知了前台，回信也是客客氣氣說會調查。等我離開酒店也沒得到答覆。酒店有一塊毛巾是濕的，沒敢用。如果自己停車，每次要拿着停車票到入口的地方找工作人員手動填好房間號和名字在系統裏charge到房間，然後才能從另一個停車場出口開出去。看來所有的服務都流於表面，登記入住、停車本來可以更絲滑，客人對房間的要求也不應該被忽視，半夜敲門應該及時給出答覆。

挺好的，環境衞生不錯，位置也很好，得到了很好的放鬆，吃食也不錯，服務員非常熱情，感覺身心都得到了很好的放鬆，下次還來。

Definitely the best place you can stay within the old san juan.

Ciqala Luxury Suites was a nice experience for our group of six, considering that we had to book it very last minute when our previous accomodations with another location fell through. The suite - which had three bedrooms, two full baths, a laundry room, kitchen, dining area, and living room - accommodated us nicely. The front desk personnel were friendly, informative, professional, and spoke very good English (we had particularly lovely interactions with Leti who checked us in and continued to help us throughout our stay). The hotel is well situated a short Uber drive to most places we wanted to go, and their rooftop bar (Eter) has great 360 degree views of San Juan and is very popular at night. What kept us from giving a higher rating were some very specific things that, if addressed, could easily give this hotel a higher score. We stayed here for four nights on the sixth floor, and when we arrived, the floor tiles just outside the two elevators on the sixth floor were broken so they'd laid down some other construction material to cover it up. One of the tiles was eventually fixed during our stay; while being repaired, they had placed red tape across the elevator door on the sixth floor to keep people from using that elevator. But the elevator wasn't taken out of service so you could still enter the elevator from the ground floor, arrive at the sixth floor, and be blocked by construction tape. Once the tiles were fixed, the tape never came down so we ended up just taking it down so the elevator could be useable. The other set of tiles in front of the other elevator were not fixed during our stay. It was things like that: just needed to be managed better. Our room was not serviced one of the four days we were there; we requested a hair dryer multiple times and it never arrived (the room was supposed to have one but it didn't); the kitchen could have been much better stocked with glassware and utensils; and small repairs around the property (fixing cracked windows, for instance) would immediately bring this hotel up to a four or five star review. I would otherwise still recommend this place: the AC worked very well, the included breakfasts were made to order and arrived on time, and everyone we interacted with on the property was friendly and helpful.

Lokasinya hebat. Perkhidmatan pelanggan adalah cemerlang. Tiada aduan.

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Semua yang anda perlukan ada di sini. Restoran, kehidupan malam. Ianya sangat bagus! Hotel ini bagus dan bersih dan berhampiran SEMUANYA. Kami menyukainya dan akan kekal di sini menentang