Hotel Mesra Haiwan Peliharaan di San Juan

This was the perfect hotel for my first visit to San Juan, and I can't wait to return. Me & my mom came to celebrate my moms Birthday. And mentioning it doing check in, we were given a couple of Birthday drinks to redeem before we left the hotel to celebrate the occasion. Thanks Sylviani & Sabilya. Awesome & Professional at all times! The staff treated us well. I liked the fact that the hotel provided shuttle service to and from Old San Juan & to one of the close by beaches. Our view from the 5th floor was great also. We could see the pool & the water fountain across the street. They were both beautiful with the different colored lights at night The location was great, and a lot of things to do within walking distance. T-Mobile district was a 2 minute walk. ******, 5 minute walk. Make sure you get pictures in front of the I love PR sign that's close by. Thanks again and hope to see you soon!

Tempat yang menakjubkan, terletak dengan sempurna dan pekerja hotel semuanya sangat ramah. Saya mengesyorkannya 100%

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

Biliknya besar tetapi agak kemas

中規中矩 酒店服務人員都還挺熱情的 餐廳味道意外還不錯 入住住户還給我15%的折扣 就是餐廳是露天的 被蚊子咬死了 問了服務生去前台要了防蚊噴霧給我們 總體來説還可以

Ciqala Luxury Suites was a nice experience for our group of six, considering that we had to book it very last minute when our previous accomodations with another location fell through. The suite - which had three bedrooms, two full baths, a laundry room, kitchen, dining area, and living room - accommodated us nicely. The front desk personnel were friendly, informative, professional, and spoke very good English (we had particularly lovely interactions with Leti who checked us in and continued to help us throughout our stay). The hotel is well situated a short Uber drive to most places we wanted to go, and their rooftop bar (Eter) has great 360 degree views of San Juan and is very popular at night. What kept us from giving a higher rating were some very specific things that, if addressed, could easily give this hotel a higher score. We stayed here for four nights on the sixth floor, and when we arrived, the floor tiles just outside the two elevators on the sixth floor were broken so they'd laid down some other construction material to cover it up. One of the tiles was eventually fixed during our stay; while being repaired, they had placed red tape across the elevator door on the sixth floor to keep people from using that elevator. But the elevator wasn't taken out of service so you could still enter the elevator from the ground floor, arrive at the sixth floor, and be blocked by construction tape. Once the tiles were fixed, the tape never came down so we ended up just taking it down so the elevator could be useable. The other set of tiles in front of the other elevator were not fixed during our stay. It was things like that: just needed to be managed better. Our room was not serviced one of the four days we were there; we requested a hair dryer multiple times and it never arrived (the room was supposed to have one but it didn't); the kitchen could have been much better stocked with glassware and utensils; and small repairs around the property (fixing cracked windows, for instance) would immediately bring this hotel up to a four or five star review. I would otherwise still recommend this place: the AC worked very well, the included breakfasts were made to order and arrived on time, and everyone we interacted with on the property was friendly and helpful.

the best place you could choose to stay. super cute set up and gorgeous greenery everywhere. the rooms look exactly like the pictures. we stayed in the tropicalia suite and couldnt have been happier. everything worked perfectly, the staff were beyond helpful and kind, we had miguel and eguardo help us out and loved them both. the hotel is a block from the beach so we went there every morning and its in a gated neighborhood thats two streets over from a line of different places to eat. even got a free water bottle and access to beach chairs and towel for free

We stayed here for 4 nights recently and couldn’t fault the hotel. There was coffee and tea every morning in the lobby and the staff were extremely attentive and helpful at all times. You get the option to borrow a beach towel and chairs which is great as the beach is just a 1 minute walk down the road. There’s also a restaurant/ bar downstairs which has a good selection. There is a small outside area in the middle of the hotel which has a small plunge pool, 2 loungers and some egg chairs - we chilled in this area a few different times and it was mostly nice and quiet! Before coming I read a review which mentioned the noise from the street is quite loud in the room - which I do agree with. However it didn’t seem to disturb us at night particularly. It is also very close to the old town - only 10 minute drive. Overall a great hotel to stay in when in Puerto Rico.