Hotel berhampiran Paseo Caribe, San Juan

Seluruh penginapan adalah menakjubkan. Kakitangan adalah sangat akomodatif dan mesra. Akan menempah perjalanan masa depan dengan hotel ini lagi dalam masa terdekat! Pemandangan itu sangat menakjubkan.

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

I stayed here with my sister and daughter, and we had a fantastic experience. The views were breathtaking, and the staff was incredibly attentive and friendly. Both check-in and check-out were smooth, with the staff going the extra mile by helping with our luggage. We truly enjoyed the amenities during our stay. The warm welcome made us feel at home, and we even received complimentary drinks from the bar while waiting due to a system delay. Despite the minor hiccup, the team did their utmost to make us feel valued and comfortable.

I will start with the most important reason for the low rating. The hotel is not clean. We had to wear shoes in our room because it had not been swept. The building next door is under construction and work starts at 7am sharp - no sleeping in if your balcony faces that side. Speaking of the balcony, when it rained, water came in from under the door. To help lessen the strong musty smell we had to keep the A/C super cold. There were mosquitos in the room both alive and smeared on the walls - see photos. The bed skirts have not been laundered in a long time. The hallways made me think of a mid-century sanitarium. I told the front desk there was a water leak going down the hall, so they put up a wet floor sign. As the the water continued to flow, the decided to toss a pile of towels on it. The breakfast area was treated by the exterminator during meal time...nope, not ok. Also the breakfast selections were sub-par, nothing fresh. Also they didn't turn on the A/C during the week. The lobby area is a hot mosquito playground. The side door to the courtyard is left open with a mosquito lamp inside the lobby, thus inviting them inside. Make sure stock up on what you may need. While the hotel had water and soda, the vending machines are out of order and appear to be so for quite some time. And they did not have laundry detergent as posted in the laundry area. I did a medium size load that took 2 cycles in the dryer totaling $6. Taking the elevator is a scary experience. If it comes when you push the button. It doesn't always stop evenly with the floor. So be prepared to step up or down when the door opens. And it stops with such a jolt that it actually loosened my hair clip. As stated, on their website, the pool pictured is not at the hotel. And the ”beach club” is about 2 blocks away and is on the water, but the water is not accessible. It is for sunbathing only. The photo of the beach on their website, is not related to the beach club they offer. When we decided to take the long walk to the beach, they didn't have any beach towels available. I would not recommend this hotel, regardless of price.

I wouldn’t stay here again. The beds were comfy enough but the hotel is old and in need of some serious work. There are not two pools but one and it’s small, old & dirty. It is def not worth the resort fee they charge and the tiny pool is the only amenity they have. The breakfast is not up to pay with Hilton and def not worth $21 per person. It is barely worth the $6.95 upgrade charge as a diamond member. The hotel front desk staff when we checked in were great but the morning staff at the desk and in the breakfast area were rude and not welcoming at all. The ac in the room never got below 74 degrees which made for a hot hot day and night sleep for us. It’s overall not a great choice for a stay in San Juan.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

Hotel ini terletak di lokasi yang sangat berpusat di bandar lama, anda boleh berjalan ke mana-mana sahaja. Sangat tempatan, dan perkhidmatannya sangat membantu. Persekitaran hotel tidak setanding dengan hotel tempatan yang terkenal. Lagipun, di bandar lama. Adalah disyorkan untuk tinggal di hotel ini selama 1-2 hari. Bermain di bandar lama. Kemudian pergi ke hotel untuk tinggal selama beberapa hari dan kemudian bermain barang-barang lain.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

I appreciate the hotel's exceptional professionalism, impeccable cleanliness, and great location. The pool and beach area staff, front desk, and housekeeping team were attentive to the guests' needs. I extend special recognition to an outstanding employee, Fernando Carreras at the pool area. He exemplifies exceptional customer service engagement, diligently ensuring that only those with wristbands gain entry to the area. Observing him prevent a potential accident by addressing a guest with glassware near the pool and seeing his genuine passion for his job and the well-being of guests, reflects the dedication apparent in many of the staff members I met. It's a relaxing place!

Excellent location, next to a shopping center and several restaurants. Accessible to use taxi or Uber transportation. 8 minutes from another shopping center and 15 minutes from the capital area. Castillo San Felipe El Morro and Plaza las Americas shopping center.