Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

Perfect stay location wise for short days, safe area and walking distance to all major museums or barrio escalante are. Rooms are modern designed and comfortable.

地理位置優越，位於市中心，黃金廣場旁，步行可達市區任何地方，去機場建議打uber

位置好 其他一般

The hotel was generally nice, clean, modern with a colonial feel. Little disappointed with the view, it over looked a tiled area facing all the other rooms so it generally felt quite dark in our room.

Great location, comfortable and all the “western” comforts and amenities we expect from Hilton. The bellhops- men working at street level were awesome. Front desk staff/girls were pretty clueless. But thanks to the guys downstairs we got everything we needed.

Staff is outstanding. Had to wait about 10 minutes to check in and the front desk staff comped breakfast for my wife and I. A $50 value. They are all about service...

Great location. No terrace to relax. Poor view from room. Had to leave 2 days earlyhotel willing to refund but needed expedias OK. ******* would not respond to multiple requests

Hotel is beautiful and staff are fantastic and friendly. I would recommend. Only negatives are the walls are thin noise can be heard easily from other rooms, also dining there with limited options and expensive.