Adler Spa Resort Thermae

The food is great, the service at the reception and the spa and in general at the hotel is excellent. But the hotel has 2 problems because of which I will never return... the rooms do not have air conditioning, and it is very hot and stuffy in the rooms, in the public areas and especially in the gym... if you open the window, lots of insects come in because the hotel is part of the nature that surrounds it. If there were nets on the windows then you could breathe properly and you could ventilate the room.. but instead of enjoying the beautiful hotel, I found myself standing in the stuffy room killing insects in the room... very disappointing

Amazing place! My second time staying and thoroughly enjoyed the stay again. Staff is friendly and accommodating. Very relaxing and quiet for spa goers but also has lots of activities to offer. The food onsite is amazing. We bought a package that included breakfast and dinner. Highly recommend.

We can really feel the luxury and attention to details in every aspect. I won't list them all but we really felt very good at this hotel. The only reason why we rate 4/5 and not 5/5 is for the food. The food was good but not great and we would expect better for such a luxury hotel in Italy. If the chef ups their game or the hotel changes the chef, everything could be perfect.

What a threat, from the check-in to the restaurants, treatments and to the checkout smiles and quality. This is how a holiday should be, continuously pampering the mind and the spirit, with class and beautiful decor, the rooms continues to be greats and the people working there can't do enough for you, I have tested some great wines thanks to our sommelier Michele he is a thresher of knowledge. Pools and sounds are maintained in excellent conditions just like the grounds. I can't wait to go back again!

Cons: Adler Spa Thermae falsely advertises on its website and third party booking platforms that the rooms have air conditioning. Instead, the rooms are heated and cooled using irradiation panels in the floor and ceiling which were limited to increasing or decreasing the temperature by 3 degrees celsius from a 23 degree celsius starting point. It is an interesting concept, but the room did not cool quickly and I was too hot when going to bed. Luckily, the front desk provided a portable A/C unit, but it required us to keep our ground floor slider door open all night for the hose and vent to go outside. If I would have known that the rooms did not have air conditioning, I would have booked somewhere else as this is a mandatory requirement for me. The spa does not have very good customer service. They sent an e-mail to me prior to my stay to ask if I wanted a personal consultation before my visit to go over the spa menu. I responded asking for one, but they never e-mailed or called me back. They encourage you to book spa treatments in advance, but then they have a an inflexible cancellation policy. One one of our days we decided in the morning around 10am that we didn't need our 5pm massages anymore, but they wouldn't allow us to cancel them and ended up charging the full amount to our room despite us not receiving any massage services. We had a noise issue with the floor above us. They were stomping around their room late at night which made it hard to sleep. We called the front desk at midnight and they said they would call the room above us to ask them to be quieter. I would recommend the top floor for anyone concerned about noise. There was a random fire alarm at 3:30am on our last night due to a system malfunction. Pros: The front desk staff is amazing. They are very friendly and helpful and helped to resolve issues as they came up. They literally saved our stay by providing the portable A/C unit and helping us get a refund from the spa on massages they wouldn't let us cancel. The half board is very affordable at only 25 euros per night per person which gives you an all inclusive access to a very classy dinner each night. We didn't realize this was more of a formal attire dinner place, so make sure you have some nice dining clothes with you. We saw a lot of suit jackets/ blazer and nice dresses. If you get the half board package you will never be hungry as you will get breakfast, afternoon desserts and dinner every day. You could buy lunch at the restaurant on site, but we never needed to because we were so full. Suggestions to the hotel: Clarify on your website and third party booking platforms, that the property does not have air conditioning. I would suggest labeling the air conditioning as "other" and provide the description of what it actually is. The spa customer service could be improved. More flexible cancellation policies would make the stay much more enjoyable.

We LOVE The ADLER!!! Been to The Dolomites & twice at Tuscany - staff at Thermae is AMAZING!!! The food quality is excellent, the saunas, pool, gym - so relaxing yet invigorating! We love the bike & hiking tours & special shout out to Giulio & Cristina! This is what it truly feels like to be on vacation! We can't wait to return!