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Hotel Arrizul Congress
4.2/549 Ulasan

Hotel Arrizul Congress

San Sebastian|0.47km dari Bilbao Donostia-San Sebastián
I stayed in this hotel from April 12th-16th 2023. The following day of my arrival, April 13th, I left my IWatch Ultra charging up in the room as I left the hotel in the morning. As it was raining, I came over to the hotel by 12:00 but my room still needed housekeeping. So, I stayed at the reception, the went out for lunch and as I came back, I stayed in the room until next morning, not needing to use the IWatch. Thursday morning, I noticed the IWatch was missing but I was in a hurry and only in the evening I had the chance to look all over the room and... the IWatch had disappeared! Immediately I used the IWatch app, and it noticed that the last location detected was in the ARRIZUL Hotel, Wednesday (the day before) and the watch had been disconnected that very same day by 14:11. So, I went down at the reception and complained about this “disappearance” and the reception employee told me she would speak with the cleaning lady and with the board directory. At this time, I told them there would be two options: either the IWatch would “reappear” in my room during Saturday, and I would “forget” the “incident” or, otherwise I would press a complaint in the hotel claiming book, press a charge at the police headquarters and post my experience in social media. As I arrived in late afternoon yesterday, April 15th, I was told at the reception that the cleaning lady didn’t see any watch and the directory of the hotel mentioned that all goods should be kept in the safe of the room, to which I replied…how can I place my IWatch during a charge in the safe? So, I filled up a claim in the claiming book and went to the police station to press charges. In almost 20 years of travelling around the world this was the first time I was robbed. So, even though the hotel has a good relative price quality, my stay at the Arrizul Hotel was a complete disappointing experience. I absolutely DO NOT recommend it based on the missing watch that I had and to the lack of proper response from the directory! AN ABSOLUTELY NO GO IN SAN SEBASTIAN.

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Lihat Ulasan Tetamu untuk Hotel di San Sebastian

Mencari hotel berdekatan Bilbao Donostia-San Sebastián? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Hotel Arbaso
4.6/5102 Ulasan
Beautifully designed contemporary hotel in a great location only a stones throw from the beach and old town. Perfect for a few days exploring San Sebastián. Would definitely stay again.
Pension Aida
4.3/532 Ulasan
I spent two and a half days and three nights at this establishment. I can’t think of anything else they could have done to make my stay more pleasant. The reception by Paul was wonderful. He was polite, understanding and well explained all the amenities that came with the stay. The studio unit was clean, and well appointed with fresh linen, towels and bottled water. There is no AC which is quite common, but the unit was equipped with two powerful, adjustable fans, and the windows opened slightly for fresh air. The hotel is a 50 yards or so from train tracks serving the local station. Trains run periodically during the day but diminish as the evening approaches. The location is a short walk to Old Town San Sebastián where one can experience plenty of enjoyable night life and the crowds are not a problem, as there are plenty of restaurants and bars. All in all, a nice stay for my first visit to San Sebastián.
Hotel Bed4U Zurriola San Sebastian
4.5/555 Ulasan
グロス地区にはなりますが、旧市街地まで歩いて10分ちょいになりますので立地は良いです!バル巡りの途中に疲れたらホテルに戻ってお昼寝したりもできました。旧市街地のホテルより安く、たくさん食べるので、そこまで歩くのも運動になり私にとってよかったです。ホテルの周りはレストランやバーがたくさんあり、夜でも賑やかなので女1人でも治安の心配はなしでした。 ホテルは広くて清潔で本当に過ごしやすかったです。 アメニティは歯ブラシ、櫛、紙コップ、1日目だけボトルのお水をいただきました。シャワーの水圧強め、ドライヤーの風力も強めはかなりポイント高いです。 唯一のマイナス点は冷蔵庫がないことくらいですかね。。 ホテルの受付の方も感じがよく、本当に良い滞在になりました。 とってもコスパがいいホテルです。またサンセバスチャンに来ることがあればお世話になろうと思います!
Hotel Okako San Sebastian
4.3/542 Ulasan
Our experience unfortunatly didn’t match the comments we could read on Tripadvisor. First of all the hotel is situated next to train rails. Even with the windows closed you can hear the train and they pass by now and then including early in the morning. If you don‘t like to wake up listening to a train passing by, you may reconsider. Just google-map the hotel and pay attention to how close the rails are… The walls inside are pretty thin too. Being a family with 2 small children we were the ones that sometimes were doing some noise even if we were trying to pay attention to be as quiet as possible. One of the other clients, who complained a bit, qualified them of „paper walls“. Our daughter got sick towards the end of our holidays. We asked for advise at the reception for a pediatrician. We were sent to a place that doesn‘t have a pediatric department, since a while it seems, and doesn‘t take emergencies. It was a nice trip to this „hospital“ with a child who was sick… anyway this can happen… One day our room wasn‘t done, just because we were in the room when they passed and they just pass „once“. No luck… What I couldn‘t tolerate was the situation with the parking… the hôtel has an arrangement with some parking… given that we were staying few days (5 nights) they gave us 2 tickets. One for 3 days and one for 2 days. It seems that a single ticket for 5 days didnt exist (max is 3 days). I make it short we ended up paying almost 2x the parking… exactly 57 eur on top of what was initially arranged because of some „not adequate“ handling on my side with the 2 tickets. I got 0 explanation from the hôtel in this regard before and having to move the car during the night for an emergency (my daughter again), I had no choice to pay to use the car and thought I would arrange the obvious with the hôtel the next day. The only thing I got from them is a „Lo siento“, I am sorry… no refund of what I paid extra, although they fully understood what went wrong. Let’s cash in on all fronts… Hey what’s the problem…. That‘s about how much they care about clients… what an experience. This left me in disbelief. They have some coffee and cake in the hall, that’s nice, but it doesn‘t make up for the rest. With this money (price of the room, which is relatively expensive for what you get, not talking about the additional parking rip off…) you will probably find something better in San Sebastián. Big disappointment, and a big waste of precious time and holidays. My advise? Clearly, don‘t stop there… Lo siento
Pension Buenpas
4.6/522 Ulasan
Nuestra estancia en Pension Buenpas fue excelente. Fui a San Sebastián por primera vez con mi pareja y unos amigos y nos sentimos como en casa. Jon, el encargado de la gestión del lugar se mostró siempre súper amable con nosotros, nos recomendó muchísimos sitios, nos trazó rutas y en concreto, tiro de contactos para reservarnos un almuerzo estupendo en el Mayflower en Getaria :) el hotel está en una ubicación muy buena con una zona residencial cercana en una elevación con posibilidad de parking gratis (cosa casi imposible en San Sebastián) y el hostal siempre estuvo limpio y bien dispuesto. Repetiría sin duda!
Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
4.7/578 Ulasan
This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

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Maklumat Perjalanan Setempat

Harga Tertinggi₩ 1,495,998
Harga Terendah₩ 78,534
Bilangan Ulasan4,866
Bilangan Hotel1,687
Harga Purata (Hari Bekerja)₩ 372,353
Harga Purata (Hujung Minggu)₩ 457,547