Hotel berhampiran Mount Ulia, San Sebastian

Nice new hotel just outside of the city centre of San Sebastian. Hotel is clean, modern and new, with good facilities. But inside a interior design crime. Rooms are small, and with a very weird layout (diagonal bed set up) causing the room to feel even smaller. The Minibar & wardrobe is in the bathroom, which is weird as well. I appreciate the try of the architect, but to me its not working. Breakfast is very good and very cheap (Eur 12,-) Overall a good stay, and I would recommend it.

We booked a Premium Room directly on the hotel’s website (it’s cheaper than comparison websites) and stayed for 1 night. The rate of accommodation in this city is unbelievably expensive, and for close to €200 that we paid, we only got a room, with NO breakfast and NO parking. If we want to park at the private parking lot behind the hotel, we would have to pay another €15 per night, according to the hotel’s website. We were glad we did not, because we were able to find a parking space at the side of the road (plenty of them, depending on the time of the day) outside the hotel. Location of the hotel is outside the busy city, but easily accessible by Bus #28, which stops very regularly at a bus stand not far from the hotel. We will certainly recommend taking the bus and leaving your car, because parking is difficult to find in the city (and may cost you more!) The décor of the hotel’s common area is very elegant. The staff who checked us in were very efficient and knowledgeable about the events happening in the city during the busiest day of the year (we arrived on 15 August – the Virgin’s Day). Our Premium Room is spacious and clean, the décor is simple and modern. All amenities worked well. There’s a kettle, mini fridge, and complimentary coffee and tea. The bathroom is also very spacious and clean, the hot shower functioned well, and basic toiletries were provided for. We enjoyed our 1-night stay at the hotel, despite its location being outside the city. The bus is so very convenient to take.

Tout était parfait , un très chaleureux accueil, l ensemble du personnel était à l'écoute avec un professionnalisme hors pair

Escogimos este hotel para nuestra escapada express a Donosti en alojamiento y desayuno y nos ha encantado! La habitación es muy bonita, moderna, bien equipada, las camas COMODISIMAS, una ducha acristalada muy chula, las toallas muy suaves y absorbentes, secador de pelo ”real” (no el tubo ese sin potencia que suelen ofrecer otros hoteles), con un cartelito en el que se indica que si necesitas plancha alosadora, o cualquier ”ameniti” te lo proporcionan en recepción sin coste adicional. El personal super amable, bien comunicado y con un gran parking. El desayuno no demasiado variado pero es muy completo y de gran calidad. El zumo de naranja es recién exprimido de la máquina (no es de polvitos) y el jamón serrano era ibérico. También ofrecían leche de avena, que en pocos sitios la tienen y me pareció un puntazo. La cafetera a pesar de ser de cápsulas ofrece un café muy rico sin ser el ”aguachirri” que te sueles encontrar en los hoteles. Personalmente nos encantó. Nos dejaron dos postales y una nota de bienvenida con una botella de agua .Lo recomendamos y si volvemos a Donosti no dudaremos en repetir.

Buen trato, habitaciones renovadas, limpieza y buena combinación de transporte público con el centro de San Sebastián.

This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

We were having a fantastic vacation along the North of Spain (Oviedo, Gijón, Llanes, Santander, Bilbao) until we got to the Mercure Monte Igueldo. We had a problem with a double booking that we were not aware of. And even it this was not the fault of the hotel in principle, the harsh, unfriendly managing of the situation with different points of views and versions from different managers and receptionists at finding the booking -- some promising to find out it they had received the money and let us know after the holiday period, then changing their decision to finally charge us again without informing us first (”the direction has decided to charge you” they told us on the phone after having left the hotel) gave us such stress that we left with great tension and sadness. Needless to say, they forgot to contact us as promised to confirm whether they had already received the money for the double reservation or not, as needless to say that we would like to forget to have chosen this hotel or do it again in business or privately.

Positive - The staff worked very hard to engage and make your stay pleasant. Helpful and responsive to feedback. Negatives - Location is odd. While walkable to the main attractions, it can be quite a walk and if the weather was bad too long. There are taxis and you could learn the bus system but its a long 20 minutes vs a short 20 minutes. Mattress uncomfortably hard. Bathroom has all sorts of design flaws that lead to wet counters and sinks that don’t really drain. If the key isnt in the slot there is no water. The worst part. Each evening my room smelled of stale tobacco. Not sure if wafting in from outside smokers, apartment building next door, or the aircon venting system but each night I fell asleep to stale smoke. Cool enough to open windows but then you hear noise and get smoke. By morning it wasnt there or during the day so I suspect the source is real and not my imagination. As far as roof deck, I had forgotten it existed. I did not see signs in room or elevator or comments from staff encouraging use so forgot. Maybe it would have been pleasant? I was on 4th floor and my view was the apartment building next door. Breakfast was OK and there is also a little a la cart coffee bar with breakfast sandwiches if you prefer to skip the buffet. If I visit again I would pay more to stay closer to old town or Gros. Didnt find the hotel comfortable or well situated. The staff do make an effort and I give 3 stars for that.