Pengguna Tetamu
29 September 2024
As this is apparently a 5-star hotel, we were expecting better. Our room was spacious, and so was our bathroom which was well appointed, but the shower leaked and SOAKED the floor. The pool area was very nice and the water a great temperature, but we could not figure out where to find the towels for the pool area and there was nobody around to ask. There was only one server at the pool bar, so service was VERY slow and she seemed totally overwhelmed and was not friendly at all. We found the wait staff at both dinner and breakfast also unfriendly and seemed to want to be doing anything else but serving you, although the food was quite good. The only friendly staff we found was the delightful lady who cleaned our room. Overall, just okay.
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