Balansat Resort

This hotel is not 3*plus. It's probably 2.5* at best. The hotel was built in 1980 and it doesn't look like much has been done since. We requested vegan options for 3 of our party size of 10 in advance. We were told everything was available, but it wasn't. When asking at reception for help, WE were told to speak to the restaurant manager!! Really?! Using our fluent Spanish? To be fair after a couple of days, they came good on some food options and we appreciated their effort, but we lost 2/7 days for 3 people food wise. No AC in reception. A couple of units in the eating area, but didn't do much. I don't like sweating eating a salad, but I did. The AC in our 3 rooms did not work. Set to max fan and 10F, we got a small flow of ambient air, probably 30C or so. The kids didn't sleep, we didn't sleep, we all came back worse than we went in terms of how relaxed we felt. Rats at the snack bar when boxes were moved, lack of hygiene by the person serving (wiping his sweating brow on his hands then picking up food). Boxes of rubbish left around, loose flooring, missing tiles, missing vents. Some very dangerous to young/small feet. Drinks weren't very good, only the machine awful cocktails included. This place is just so run down. Doors in the room punched in, leaking showers, leaking fridges. See my photos for a good feel of the place. It could be so much better, but in the words of the Jet2 rep, the hotel owner doesn't like spending money. Jet2 have let us down badly and are providing poor customer service, so I'd avoid them at all costs. You think you will have a big name behind you if something goes wrong. but the rep was only there a couple of days and more bothered about getting you to sort when back home. Please spend your money elsewhere, this hotel and Jet2holidays are simply not worth it. If this is all you can afford, stay at home somewhere, you'll have a better time. We sure wish we did.

Brilliant for kids and nice adult only pool which was shaded during parts of the day and cold. Hotel clean, staff helpful and friendly but food only passable. We were all inclusive but ate out 4 of the 7 nights. The food was same or similar every day with something mixed in from the day before to use it up. Not the hotel for adults only but brilliant for families

We were an older family of four with two 18 year-old lads. Good - Beautiful location - Beach a stone’s throw away (charge for sunbeds) with clear, turquoise sea - Trails to walk with stunning views - Studio apartment kept exceptionally kept exceptionally clean by friendly cleaners - towels changed daily - balcony a good size with double doors from living room and bedroom - huge clothes maidens on the balcony to dry your wet clothes were well used by everyone - aircon - Bus service to local town of St Miguel, Ibiza town, hippy market at es Cana and San Antonio - very reasonably priced too - Local town a few minutes away on the bus: traditional Spanish/Ibizan pub teaming with colourful locals, superb restaurants (Pizza Brothers, Thai restaurant were exceptional), pharmacy, cute church, tabac and fabulous views over the area. Well worth a visit. - Some good activities to join in at the hotel if you wanted to (water polo, volleyball, aqua stuff, etc) and lots to entertain the little ones - Adult pool was peaceful General - Definitely geared to young families but as it was out of season we was not expecting the amount of children that were there. You would have been forgiven for thinking it was mid-August - Three pools to choose from: quiet adult, small toddler activity and general pool - Few local bars if you wanted ‘proper’ drinks whilst taking in the seaview, although some of the servers at the beach bar across the road were clearly in the wrong job - abrupt and unfriendly is an understatement (one lady in particular) - Usual supermarkets and shops bursting with ‘Ibiza’ themed tat - Irish bar next to hotel run by the friendliest family with evening entertainment and Sky TV sports Bad (mainly hotel) - Wifi - practically non-existent - You expect weak drinks on all-inclusive, but not to the extent that these were watered down - Restaurant: food was lukewarm at best with all dishes on hot food section uncovered, salads and bread sections attracting flies, gnats, etc, very samey-samey and again mostly geared to young children (nuggets, pizzas, etc), vegetables and fish dishes were dry - in short very uninspiring and some dishes were just tasteless. Incredibly disappointing when you’re on all-inclusive. Only hot food were pasta and omelettes which were cooked to order. - Flies - they were everywhere (around food, bins not emptied, dirty tables near pool bar) which was at odds with the very clean resort on the whole - Evening entertainment - abysmal to say the least and exceptionally loud. Painful Would we go back? No.

What a great hotel !. This was our first time here and it won't be our last. Friendly staff,very clean and spacious rooms,sea view.thankyou irena. The food was excellent catering for all. Really haven't got a bad word to say. A really well presented, organised and friendly establishment. The cleaners were fantastic. A credit to all that work there..A+ Can't wait to book next year.

We have been going to this resort for over 20 years for plenty of reasons (cleanliness of the rooms / public areas / swimming pools / W.C.'s / restaurant), the staff are warm and welcoming. The location and the beach is fabulous, there is a shop on the beach which stocks all sorts of items (food / drinks / gifts / beach items / clothes etc). once again the staff are welcoming. The all inclusive is good value for money and the choice in the restaurant is varied, fresh and delicious. There is a fabulous restaurant called Port Balansat which must be visited ! We'll definitely be going back !

Probably great if you have small kids with you. We didn't. + plus: The hotel location is great, a few mins walk to the nice beach:) Room fine. We paid extra for bigger room. Nearby beach restaurants nice. Pool fine. - minus: The kids club entertainment very noisy every night until 10.15pm with Baby Shark, Gangham Style 🎶 and DJ shouting etc We had to ask for towels one day as they forgot to put new in. No soap one day as they forgot. No wifi for 2 days. Only white bread, no brown at breakfast.