Hotel berhampiran Champs Sports, Santa Ana

Absolutely superb once again.

The staff are wonderful the don’t mind accommodating you and your family they are clean and courteous and the free breakfast was so good my kids loved it

Stayed here with my family for Disney Land, which is about 15 mins away. When we got to our room, I noticed there was hairs stuck on the side by the shower. Our room also didn’t have a balcony.. even tho when i booked it, said it would have one. I noticed the sheets on the bed weren’t all that clean as well. Breakfast was pretty good, it was buffet style and had alot of options. I honestly wouldn’t stay here again though, if you ask me. I expected for it to be more clean for it being Holiday Inn.

Check-in was a breeze: friendly and quick. They gave me what I asked for: the quietest room. So, when I started noticing problems, I decided not to ask for another room. I've stayed at Motel 6s, so I knew that the spot next to the window usually has a table and chairs. My room didn't; it was just a big empty space. I was alone, so I didn't really need the table; I sat in the one chair along the desk at the side of the room. I went to plug in my computer, and... there was only *one* free outlet in the entire room -- except at the bathroom! (See the photo.) (Hint: I've learned to bring a long extension cord and power ***** for rooms like these.) I tried to turn on the light over the desk; it didn't work. When I looked inside the fixture, the light bulb was *missing*. The light fixture over the big empty space on the floor had just one working bulb; the other was either missing or burned out. Luckily, the light over the washbasin was bright, so I used it to light the room. I went to the basin to wash my hands. When I turned the faucet to hot, only a tiny trickle came out. (See the photo.) I decided to wash my hands in the bathtub. Then I noticed that the tub spout wasn't clean: it had a film of minerals. The tub had a couple of tears, some rusty stains, and... two coarse black hairs several inches long! I went to get a hand towel; there was only one, and it was hanging out of the towel rack (see photo)... there were no washcloths. I plugged my computer into my extension cord to use the WiFi. The computer said the signal was strong. As usual, my browser opened a login page, but then I waited... it took almost a minute for the login page to appear! I went to the speed test website (TripAdvisor probably won't let me give the URL). I had 0.99 Mbps download and 0.50 Mbps upload -- which is super-slow. (This was at 4:30pm. The speed stayed the same for hours after.) I tried to upload pictures from my phone's camera to Google Photos... uploading 80 photos took two and a half hours! When I logged in again later, I noticed a space for an ”upgrade code, if purchased.” Maybe the motel entices us with their sign by the street advertising WiFi, but making us pay more if we want to do almost anything with it? Luckily, I didn't need it so I didn't try it. There was a fair amount of paint missing from parts of the exterior walls and gang graffiti by the stairwell at the back corner of the motel. For some reason -- although the days of soda and beer in bottles are mostly gone -- there was an old rusty bottle opener fixture attached underneath the washbasin. I'm not heavy, but the bed sagged in the middle. At least the parking lot was clean.

The service is good and I did not try food. The staff at front was ok

Staying in Orange County for a week and booked the Residence Inn Tustin because of relatively good experience with other residence inn before. The building looks very similar to the other residence inn and the lobby looks nicely done, clean and welcoming. The staff were friendly and helpful and managed to upgrade us into a two-bedroom unit due to my platinum status. However, the rest of the facility does need some refresh. The elevator is ok but since this is a pet-friendly hotel, throughout the week the elevator does get quite dirty and it does take a bit time for the staff to clean it up. The close buttons for one of the elevators don’t work as well so it also takes time for the doors to close. There are multiple issues with the room that we stayed in. The bedroom doors don’t close properly, and the sofa in the living feels as if it’s ready to fall apart. Cleanliness is also difficult to praise as we noticed stains on beds, ants in the shower, and leftover in the fridge. From a facility perspective I don’t expect great quality from the residence inn brand but this particular one seems to be on the worse end of the spectrum. However, the cleaning staff really needs to pay attention and clean the units well. We loved visiting the area and think we will be back again but we will unlikely return to this property simply because cleanliness is probably one of the worse ones that I’ve seen and experienced.

Was there for one night in the internet did not work that night or the next morning

Hotel is clean, but a bit out dated. If you're used to 4 star or newer hotel you'll be disappointed. But for budget travelling, its wonderful value