Ulasan Mar Monte Hotel, in The Unbound Collection by Hyatt

Seriously, avoid this hotel. They pre-authorized $1000 for a two-night stay, and the front desk staff was unwelcoming the entire time. The room was old, smelled like urine, and was completely un-soundproofed. Our room wasn't even cleaned by 3 PM. I called twice for a laundry slip and no one ever brought it. You have to buy their $6 bottled water just to use the hotel's filtered water dispenser. There are other hotel options in the same location. I absolutely do not recommend this place!

Great Location and accommodating service

The hotel boasts a prime location, just across the road from East Beach. The views are truly breathtaking! The service was exceptionally attentive and thoughtful, and valet parking is available. Just a heads-up: while valet parking is charged, you can also opt for free street parking nearby.

I was completely misled by the Hyatt Centric branding; this hotel absolutely does not live up to Hyatt's usual standards. It's barely a three-star property. The corridors leading to the guest rooms were excessively long, and the carpets were quite dirty, emitting a stale, old smell. The parking fee was an exorbitant $48 per night. There was absolutely no need for valet parking, but it was a mandatory charge with no other options available. Our room booking explicitly included breakfast, but when we went for it, we were informed the breakfast restaurant was closed and that we would have to pay for it ourselves. How is this even acceptable?! We were then told we could order breakfast at the hotel restaurant, but only a $48 credit would be applied, and we'd have to cover the difference. Realistically, $48 is far from sufficient for ordering breakfast from the menu. Our booking confirmation clearly stated breakfast was $25 per person, and since there were three of us, after arguing extensively with the front desk, they eventually agreed to credit $75. At checkout, they promised the final bill would be emailed to me, but when I received it, only $48 had been deducted. I am utterly speechless! This is my first experience with such a dishonest and unreliable hotel in the United States.

The parking at $40 a night plus tax is too high, but other than that it was a lovely stay. Pool and hot tub were great and a nice relaxing atmosphere by the fires they light at night.

Hotel feels a little dated and the location was quite far from town. We also couldn't get Hyatt points because we booked through Trip.

A fantastic experience! The hotel is right across the street from the beach, and the sunsets are absolutely stunning. The hotel restaurant is excellent, especially the breakfast. We ate breakfast and dinner at the hotel for both nights and thoroughly enjoyed it.

The location is great, just 2-3 minutes from the beach, and the reception staff are very helpful.

The hotel room facilities are aging, the service attitude is bad, the hotel room is small, the sound insulation is poor, and the price/performance ratio is very poor.