Melia Ibiza - Adults Only

領導十分滿意，景好，設施👌🏻

We booked based on checking the reviews; reception staff superb, the rest was average, food/drink for breakfast poor, staff uninterested, pool standard, room standard, cleanliness wishy washy, grounds maintenance poor, not 4* Superior, no entertainment day/night, all in all, whilst we relaxed in the resort, we believe there are better hotels in Santa Eulalia

I booked 4 nights at the Melia to chill and relax. Prior to arrival i emailed and asked if the Junior Suites (only a small price to upgrade when booking hence choosing this category) were all on higher floors but got no response to this question, a bland 'your requests have been noted' even though I did not make a request was emailed back! On checking in late evening I queried the allocated room number starting with a zero and was told it wasn't ground floor but one and half up. Mmm, it was on the first floor up 9 steps with no lift access. I wasn't asked if I was ok with no lift access. The room was lovely, modern style, well equipped, Rituals toiletries, beautiful bedlinen. I had views of sunrise which were stunning. The bed was unfortunately like sleeping on concrete but after speaking to reception a mattress topper was added which improved the comfort. There were no bathrobes/slippers in the room which I thought was just an oversight. Again I spoke to reception and they said you had to request them?? Bizarre as Jet2 advertise the room as having bathrobe and slippers. It was advertised as a Junior Suite, these should have been placed in the room prior to arrival in my opinion. Whilst there is a double locking system on the bedroom doors there is no security chain or peep hole. The location of the hotel is excellent, around 10/15 minutes walk to the main area in Santa Eulalia. Much improvement could be made around the food offering. All quite basic and limited. Even the croissants at breakfast didn't feel fresh. Only fruit juice available was orange. In the evening I noticed there was no ice cream choice (basic) and when I asked I was told that strawberry and chocolate were available. Ok could I have that please. My request arrived and I didn't recognise the chocolate serving. The taste was very unusual and not recognisable. I enquired with staff and was told there was no chocolate so they gave me this which I was told was coffee and something else.....I found this unacceptable. It was put in front of me with no communication or explanation and not what I ordered. I asked to speak to the manager but their apologies and goodwill gesture of refunding my bottle of water was conveyed to me by the lovely staff member. On more than one occasion there was only one waiting member of staff who worked constantly clearing tables, fixing the broken coffee machine etc. I had two wonderful treatments at the Thai Spa within the hotel. Both were given to me by Marlin who was excellent. The public areas are well kept and I loved the modern style of the hotel (perhaps with the exception of the bright yellow sculpture in reception but that's personal choice). In summary I hope Melia improve this hotel, it has a fab location, wonderful staff, excellent rooms, just some areas needing attention and improved communication.