Hotel berhampiran Casa da Balconada - USC, Santiago

I had an injury just prior to checking into this hotel. the front desk staff were helpful in the extreme to help me change my room to a more convenient one, find food during siesta time, and they even helped me get a Covid test in my room which was required in order to get on my flight the next day. the room was super comfortable and quiet, the breakfast was fantastic and again, the staff was excellent- friendly, caring, competent and anticipated my needs. thank you!

Having completed the Camino, we thought that we should stay for several days to relish the experience! What an excellent choice of hotel! The very friendly and helpful staff made our stay delightful. The room was cleaned daily and fresh towels supplied. Good amount of space and storage. The location is very central indeed. The cathedral and airport buses were very close to the hotel. The breakfast was plentiful and very good value. However, this hotel may not be for the light sleeper as there are bars etc in close proximity, some of which do not close until the early hours. This did not effect us as we enjoyed the atmosphere and ambience. Once again, the excellect staff made our stay very enjoyable.

Nos costó comunicarnos para saber cuándo nos enviaban el código para entrar y eso nos dejó nerviosas porque llegábamos después de medianoche. Finalmente lo enviaron pero estaba errado. Por suerte hay un teléfono en la puerta y en un segundo lo resolvieron. Hay un parking a unas cuadras. Muy cerca del centro y la catedral. Hab muy cómoda, moderna, nos tocó la de discapacitados en PB No tiene aire acondicionado, solo calefacción, como fuimos en marzo no notamos la falta, tal vez en verano se sienta. No tomamos desayuno. Camas muy cómodas, buen wifi, sin pava pero tienen máquina de café de pago en el salón. Estuvimos sólo una noche, estuvo muy bien.

Hotel is in a great location and near all the main tourist areas, and also shops, bars and restaurants. I was very disappointed about the staff at the hotel. On check-in, after waiting about 10 minutes as the receptionist typed on her computer, we eventually got our room keys. Staff were not very welcoming and did not tell us anything about the hotel, facilities, breakfast room or the Pool. When we got to the room, we found that we didnt have a bath-tub (which was why I booked that room), no robe and no slippers. Mini-bar was empty with a sign saying it was closed due to Covid safety. I have no idea what Covid safety has to do with it. No other hotel I was in in Spain has had excuse. Also, no water in the room. No sanitisers in the room either. When I called reception to enquire, she said she would send water up, and then we had to sign to pay 4 Euro for the bottle. Terrible service, how can a hotel not provide water to their guest. This is coming from an expensive 5 star hotel. On checkout it was as bad, but I couldnt wait to leave then. Checkout person had a phone to his ear the whole time, took our key cards, and the continued his call. No receipt, no 'goodbye', nothing. The room itself was very nice, but the sound proofing is absolutely awful. All we could hear each morning was the noise of doors banging, hoovers and we could even hear snoring from the room beside us. So you had no choice but to wake up early with all the noise. Also the air-con is terrible, we left it on the whole time, and the room was still very warm. It was only about 20 degrees outside, so I would hate to stay here in the miiddle of Summer. Total let down of a hotel, I would avoid it. I think alot of 5 star hotels have gotten lazy during Covid, but have no problem charging top prices.

We were a group of 16 pilgrims walking the Portuguese Camino. We finished our Camino in this albergue for its tranquility. It is up a hill which could be tuff for injured pilgrims but worth it. Out of the chaos of Santiago. We had a meeting in the yard to wrap up our Camino. It was lovely. We had single room which comes with a sink. There is a market downstairs with a cafeteria, lundry and full kitchen.

This hotel is older and in traditional styling and opposite the university and sports fields. The rooms are around an inner courtyard. Pros: lovely check in staff who offered bag breakfast due to early check out, connecting rooms available, delicious room service ( although my pricey steak was put on a stone cold slate and arrived cold), good space, openable window, good linen, easy parking on the street outside so did not need to use hotel carpark. Cons: hard bed, no kettle,possibly a bit far out for tourists, took a long time for service phones to answer on Saturday night...clearly their busy night. I did hear and feel a distinct hum from the elevator until sleep time, so perhaps request a room as far from elevator as possible. No BBC, CNN or any other euro channels on tv. Not as good as their Lugo property. Would rate as an average older 4 star hotel.

Firstly can I just say the Receptionists, Susi, Andrea and Juan were so friendly and helpful. They are a complete asset to this hotel as there is no bar or lounge area, so their attentiveness is a must. The hotel itself is in a shopping centre on the outskirts of Santiago. The walk to the Cathedral and centre is probably about 30 minutes and a lot of that is uphill. If you don't think you can manage the walk, there are regular buses outside hotel and also a taxi rank. The room we were allocated was a suite ( thank you for upgrade). It was very large and had a sofa area and there was a jacuzzi bath too. The shower head which was in the bath pointed towards the opposite end of the bath so bracket could do with being changed but that said, the water was always hot. The heating in the room was on a hotel timer and the radiators only came on at about 7.45pm, so the room was cold if you were showering before then. Maybe the management can look into changing this in winter/ spring months to an earlier time? The housekeeping was great with fresh towels and cleaning daily.The breakfast was Continental style with a good selection. My only problem was that the lady who worked on service etc had a very unfriendly manner about her. I arrived at 10.25 am on Monday morning for a cup of tea and just to have a Danish.(Breakfast served until 10.30 am)She rudely informed me that they were closed and when I asked could I take a cup of tea to my room( in my own mug) she told me it would cost me €2!! Considering there are no hospitality trays in the rooms I found that to be ridiculous. She was the only member of staff that let this hotel down. Otherwise it's a very affordable, clean hotel to stay in when in Santiago de Campostela.

reception staff went out of the way to help us. recommending where to go and how to find bus and train connections to get there. helped with time tables as well. the bus for the airport and the train station stops outside the door, the adult fare is $1 so made travel cheap and very easy. food was of excellent quality and quantity. we were on half board basis. room clean ,bed excellent, no english tv stations. lovely bathroom.

Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet