Hotel berhampiran Cruceiro de San Pedro, Santiago

I had an injury just prior to checking into this hotel. the front desk staff were helpful in the extreme to help me change my room to a more convenient one, find food during siesta time, and they even helped me get a Covid test in my room which was required in order to get on my flight the next day. the room was super comfortable and quiet, the breakfast was fantastic and again, the staff was excellent- friendly, caring, competent and anticipated my needs. thank you!

· La ubicación es inmejorable, cerca del bus que va al aeropuerto, al lado del centro , está muy bien , tiene dos terrazas, super divinas, tienes agua, café y té. También tienes neveras para guardar tus cosas. Una Habitación muy amplia y comodisima. Un detalle, puedes lavar alguna ropa, que cuando llevas muchos dias siempre necesitas algo , Lo recomiendo. El chico de la recepción que es venezolano super amable a la hora de consultar algo

Style over substance - stayed one night after walking the Camino. Room modern but hotel is located near Galicia Plaza and is central so noisy both day and night, especially when Spain sleeps in the afternoon and stays up late evening. 4th floor room - tiny window up high so no view at all and hemmed in ; no information on either - yes 2 safes in the wardrobe- so no idea as to how many digits needed etc; shower - v v v marginal gap between running v hot or cold, impossible to get a medium temperature; second shower couldnt get the shower switch (you pulled under the tap) to stay so had to wash in 2 inches of water in the bath - hence appearance over practicality. QR code takes you to hotel info - thoroughly fed up with that and using phone battery / space etc plus had to go to reception for wifi code as not in room. Wifi didnt work in restaurant in basement.

Nos costó comunicarnos para saber cuándo nos enviaban el código para entrar y eso nos dejó nerviosas porque llegábamos después de medianoche. Finalmente lo enviaron pero estaba errado. Por suerte hay un teléfono en la puerta y en un segundo lo resolvieron. Hay un parking a unas cuadras. Muy cerca del centro y la catedral. Hab muy cómoda, moderna, nos tocó la de discapacitados en PB No tiene aire acondicionado, solo calefacción, como fuimos en marzo no notamos la falta, tal vez en verano se sienta. No tomamos desayuno. Camas muy cómodas, buen wifi, sin pava pero tienen máquina de café de pago en el salón. Estuvimos sólo una noche, estuvo muy bien.

Hotel is in a great location and near all the main tourist areas, and also shops, bars and restaurants. I was very disappointed about the staff at the hotel. On check-in, after waiting about 10 minutes as the receptionist typed on her computer, we eventually got our room keys. Staff were not very welcoming and did not tell us anything about the hotel, facilities, breakfast room or the Pool. When we got to the room, we found that we didnt have a bath-tub (which was why I booked that room), no robe and no slippers. Mini-bar was empty with a sign saying it was closed due to Covid safety. I have no idea what Covid safety has to do with it. No other hotel I was in in Spain has had excuse. Also, no water in the room. No sanitisers in the room either. When I called reception to enquire, she said she would send water up, and then we had to sign to pay 4 Euro for the bottle. Terrible service, how can a hotel not provide water to their guest. This is coming from an expensive 5 star hotel. On checkout it was as bad, but I couldnt wait to leave then. Checkout person had a phone to his ear the whole time, took our key cards, and the continued his call. No receipt, no 'goodbye', nothing. The room itself was very nice, but the sound proofing is absolutely awful. All we could hear each morning was the noise of doors banging, hoovers and we could even hear snoring from the room beside us. So you had no choice but to wake up early with all the noise. Also the air-con is terrible, we left it on the whole time, and the room was still very warm. It was only about 20 degrees outside, so I would hate to stay here in the miiddle of Summer. Total let down of a hotel, I would avoid it. I think alot of 5 star hotels have gotten lazy during Covid, but have no problem charging top prices.

Exquisite hotel - modern facilities, very spacious room & bathroom. Hotel is all marble throughout. Breakfast spread was excellent! Dinner was beyond adequate with variety of choices, drinks, & deserts. Nice grounds to walk around. Huge outdoor pool (too chilly to swim). My only comment is noisy hallways; you can hear your neighbors/thin walls. Wish we could have stayed another day; we stayed here as part of a group tour. Location of hotel is far from the Compostela - you will need a taxi ride.

reception staff went out of the way to help us. recommending where to go and how to find bus and train connections to get there. helped with time tables as well. the bus for the airport and the train station stops outside the door, the adult fare is $1 so made travel cheap and very easy. food was of excellent quality and quantity. we were on half board basis. room clean ,bed excellent, no english tv stations. lovely bathroom.

Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet

Cute, charming property, however the service was HORRIBLE. The owner even screamed at me! We were a group of 12 people walking the Camino. The first person of my group arrived by herself, and they didn’t want to send her a taxi as it was promised on the reservation. They said that they don’t send taxis for just one passenger, and this client Sofia, had to wait two hours for her parents to join her, and then, the hotel sent the taxi. She was by herself two hours in a restaurant without knowing what to do. The booking company never informed us that in order to receive a taxi a minimum of guests was required. The waiter at the restaurant at dinner times was distracted, mixing orders, and trying to convince one of my clients that he can’t take a Martini and a glass of wine at the same time! One or the other! Who cares! If the client pays for both drinks, the waiter is nobody to be judging a client’s drinking behavior. One of the guests requested salt three times for French fries, with no results. He finally went to another table to ask other hotel guests for the salt they had in their table. And I can continue for hours describing the lack of professionalism in this place. We are all Spanish speaking, therefore no language barrier. The owner, as I said, he was very arrogant and uneducated. I was talking to him, standing by his table, while he was eating cheese and bread. He never stopped eating and/or invited me to the table, and/or standing so he can be talking to me at the same physical level (basic rules of education); I addressed the taxi situation in addition to the fact that they left my luggage into another client’s room, making this totally inappropriate for them and for me. Can you imagine if there was something missing from our suitcase? Who is responsible? Well, this man said that it was this client’s fault to “accept” these suitcases into their room. Unbelievable!! He was one of these persons “My way or the highway.” Rooms have no AC, no elevator, and no phones! I had one towel only for two guests, and when I was in the shower, I noticed it and there was no phone to call the receptionist. The shower gel dispenser was empty. The room was not clean. When I addressed these issues to the lady in the morning at checkout (I am suspicious that she was his wife) she just said “Vale” (Ok) No apologies, she was not surprised, and she mentioned that if I wanted another towel, I should have used my cellular. I replied that making an international phone call to request a towel was totally unthinkable. Last, we were “lucky” to have the owner driving us back to the Camino. He never opened us the door, or the trunk; never helped with our luggage; he was comfortable seated by the wheel all the time. And he drove us super-fast to intimidate us. Terrible! Stay away from this place.