Hotel berhampiran Outlet Boulevard, Santiago

This is based on two stays / two rooms a week apart. This hotel is substantially better than the one at the airport. Bed was comfortable and a/c is strong. Wifi good throughout the hotel. Water pressure excellent, although the water smells so chlorinated as to be pool water. The room was clean, but they need to change their mopping chemicals. There is a slippery residue throughout the room which is really noticeable if your feet are wet. Breakfast was a travesty. Buffet with no alternative. Scrambled eggs, toast, very few pastries, fruit, and cereal. That’s it. Coffee machine wasn’t working (gasp). It was free, though, maybe. The staff wasn’t actually sure. Transfer from the airport is on request and free. Send flight details ahead of time and your driver will arrange pickup via WhatsApp. Transfer back is only on the hour, but you can pay $20 for your own five minute taxi if you want. Reception staff speaks English. But no one else did (including restaurant / bar staff). The hotel doesn’t accept any cash payments. The price is reasonable and offsets the above problems. I would stay here again for a layover. The hotel is not suitable for a city visit.

Una de las mejores experiencias que nunca hemos tenido con un hospedaje. La ubicacion es perfecta, tan central y cerca a todo, y el departamente super amplio y bien equipado. Y no seria una exageracion decir que Marcelo y Karla merecen un premio por la mejor atencion a los huespedes en el mundo. Esperamos verlos de nuevo pronto! 5***** ... One of the best experiences we've ever had with a holiday rental. The location is perfect, so central and close to everything, and the apartment was huge and well equipped. And it wouldnt be an exageration to say thay Marcelo and Karla deserve an award for the best ever service to guests. We hope to see them again soon. 5*****

Interesting place. We booked the ”loft” apartment, got a kitchen, fridge, sitting area (convertible couch to bed), two balconies complete with pets (a couple of pigeons who visited us daily, and one got inside the apartment for a look around when I wasn't watching), and a bedroom loft. AC worked well, showerhead was weird, it was a detachable head, but the housing to hold it in place didn't work, so you kind of had to hose off. Fair price, great location. Quiet most of the time. They only give you one key to get in the building, so that would be a pain if you're a couple and want to do different things, but generally you can wait outside and go in when someone comes out. There is no daily maid service, you need to make your own bed, whatevs. I'd stay there again. Be careful with cab drivers at the airport, the one who took us to the hotel charged us twice what the airbnb driver charged us for the ride back.

What a great place! I would definitely stay here again. The hostal is centrally located, five minutes away from the subway and within walking distance of many attractions, shops, and restaurants. Transit is easy and inexpensive, so consider it as an option when visiting Santiago in addition to Uber. I had a sizeable private room with a comfortable bed and a washroom. The service was friendly and I had no problem leaving my luggage before check-in and after check-out. A modest breakfast was provided, though I only took advantage of the coffee and juice. On my first night I was invited to add my name to a sign-up sheet for tasting terremotos, the national drink of Chile. What a fun time! I enjoyed meeting other guests, who were visiting from around the country and across the world. If you happen to be staying on a Sunday, try checking out the changing of the guard in the morning at the Plaza de la Constitución (in front of the presidential palace, La Moneda); on your way back to the hotel, walk through the Lastarria neighbourhood and catch the open-air arts market.

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

Hotel located on the main avenue in Santiago. Close to subways, centre of government, museums, restaurants and parks. The hotel and our room are decorated with dark wood. Room unexpectedly large and lots of storage space. Bed fairly comfortable but getting old. Good climate control and water pressure, linen and towels clean. Staff generally helpful, especially Juan and Josué at reception, Nicole at the concierge desk and Cesar at breakfast. Dining room spacious and breakfast had a good variety of foods and fruits. Told area not safe after dark due to reduced police presence. Fine during the day, however be aware of surroundings. Lots of little streets and lanes to explore in the neighbourhood. Beware of the yellow and black taxis. They take the longest possible route and then switch your bill for a smaller one. One tried to switch a 20k bill with a 2k one. Carry small bills if using these taxis.

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

Prezadas Senhoras, Silvia Eugênia Morales e Andréas Alárcon, Sinto-me no dever de colocá-las a par dos acontecidos no período em que estivemos no estabelecimento de hospedagem Hotel Neruda. Primeiramente, ficamos parados na portaria por cerca de 60 minutos até a funcionária Sefora Munhoz entrar em contato com a sua central para localizar a nossa reserva. Mostrei-lhe as reservas e a confirmação, mesmo assim, ficamos aquele tempo todo esperando. Após extrema má vontade de resolver o problema, que eram seus, os meus já estavam pagos e com os vouchers mostrados, nos disse que haviam localizado na sua central e que nos dariam um upgrade pela demora. Não pedimos nada além de irmos ao apartamento e deixar as nossas malas, pois estávamos chegando de um cruzeiro de 14 dias e queríamos descansar um pouco. Quando fiz a reserva para o Neruda, como está no site de vocês, aparece, e aparenta, um estabelecimento com acomodações quatro estrelas; assim que efetuados os procedimentos, a funcionária da recepção solicitou que acompanhássemos o funcionário encarregado das malas que nos levaria aos aposentos. Caminhamos pelo saguão do hotel até uma porta, quando ele a abriu para pegarmos os elevadores, pareceu-nos que estávamos adentrando nos hotéis sem a qualificação descrita no site de vocês; acomodações que se assemelham aquelas bem populares e simplórias próximas a rodoviárias e portos. A decepção já estava nesse breve caminhar até outra portaria que certamente deveria fazer parte da página principal do site desse hotel, mais lá estava somente um porteiro, não havia local para check in, pois ele era realizado no local em que o fizemos, na entrada do hotel, e fomos “enganados” pela foto e qualificação do estabelecimento. O pior ainda estava por vir, o quarto designado a nós era muito espaçoso, porém, somente isso. Um forte cheiro de desinfetante de má qualidade permeava o ar, que colou em nossas narinas e roupas, não havia ar condicionado na acomodação (bem diferente do exposto no site do hotel), o banheiro com cortina de plástico improvisada, sem nem mesmo um box de vidro, e os móveis que adornavam o quarto como um conjunto totalmente desconexo, como se aquele quarto tivesse sido montado às pressas com móveis garimpados de outros lugares. Como as senhoras puderam perceber, não tínhamos comprado isso, esta não é a acomodação quatro estrelas que o site deste hotel nos vendeu e pelo qual pagamos adiantado. Viajamos todos os anos para o exterior e jamais ficaríamos num local tão precário assim, afinal, em nossas férias queremos poder desfrutar de boas acomodações e, realmente acreditamos na imagem vendida, e não entregue, pelo site de vocês. Sim, propaganda enganosa. Frente a esta acomodação que não condizia com a reserva efetuada e já paga, não desfizemos as malas e voltamos na portaria para falar com a atendente Sefora Munhoz. Dissemos a ela que não queríamos aquele quarto, que gostaríamos de vir para o hotel e pagaríamos a diferença das acomodações, mes

Perfect location and walkable to many restaurants, parks, Costanera Tower, etc. Service was great. Very clean and comfy! We loved it! The staff were very helpful. Shower available in fitness center for early arrivers. The rooftop view was amazing for breakfast, bar, etc.

What a fabulous Hostel. The staff and volunteers offered tips and suggestions for a wonderful time in Santiago. Each guest gets an individual tour of the Hostel upon arrival, so you know where everything is straight away. I would like to mention some of the staff by name as they provided me with a terrific experience. They were Mario, Claudio, Basti, Santi, and the volunteers Julius, Stefan, Pascal. The people I met were all very friendly and both the Xmas and New Years Eve parties were a fabulous experience. I HAD AN ABSOLUTELY WONDERFUL TIME AT THIS HOSTEL AND WOULD RECOMMEND IT TO ANYONE