Hotel berhampiran Santa Lucía Hill, Santiago

We found the staff so helpful and answered all our questions,Housekeeping was good, and efficient.The staff cooking at the egg station in the morning were always ready to do what you asked. Camilio (sorry if I got your name wrong)couldn't have be more helpful and answered all our questions.Thanks for a lovely time in your country.

Una de las mejores experiencias que nunca hemos tenido con un hospedaje. La ubicacion es perfecta, tan central y cerca a todo, y el departamente super amplio y bien equipado. Y no seria una exageracion decir que Marcelo y Karla merecen un premio por la mejor atencion a los huespedes en el mundo. Esperamos verlos de nuevo pronto! 5***** ... One of the best experiences we've ever had with a holiday rental. The location is perfect, so central and close to everything, and the apartment was huge and well equipped. And it wouldnt be an exageration to say thay Marcelo and Karla deserve an award for the best ever service to guests. We hope to see them again soon. 5*****

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf

This was our second trip to Santiago and to this hotel, we really enjoyed our first trip so decided to stay again. Wasn’t as good as the first stay but the hotel is nice and clean. It has good spaces with a living wall, restaurant and bar area with outside seating. Clean rooms, breakfast was not very inspiring mainly continental with limited hot food offerings. Now for the negatives Diamond member and we didn’t receive a room upgrade which was disappointing as the hotel wasn’t busy and my family who are gold were giving an upgrade we checked in at the same time (us first). Terrible room keys had to have them changed 3 times as they stopped working and reception staff didn’t seem too concerned about the inconvenience. On checkout I asked to pay with part cash I was told that this couldn’t be done due to taxes, which I’ve never experienced in the past at any Hilton, Felt that Daniel was very unhelpful and didn’t seem to really want let me pay with any cash as it wasn’t convenient for him. Shower temperature is impossible to get right either too hot or too cold.

We spent 2 nights/3 days here before boarding our Viking cruise. Highly recommend! Val at the front desk managed to get us us an early check in, which was much appreciated after we flew overnight from the US. Room was modern and comfortable with a GREAT view. We were surprised and thankful there was a USB and a 110v plug as we brought the wrong converter … would have been a real problem if we couldn’t charge our devices! The restaurant on the 17th floor was excellent, both for the food, the service and the wonderful view of Santiago’s financial district and surrounding parks. We ate breakfast there each morning and had drinks on the shaded patio before dinner each night. Ask for the hard copy menu in English if your Spanish is as rusty as mine. If you want to keep up your exercise, you can use the hotel gym OR the long, wide path that goes through the city that is right outside the hotel front door. Not sure how long it is (just did 3 miles) but bring your sunscreen as it is not shaded. Just across the street from the hotel is a building called CV Galeria. It has about 8-9 restaurants / bars across three levels, all with outdoor seating. Great options for dinner after a busy day touring Santiago with no Uber ride required! One tip: contact the hotel ahead of time to arrange a pickup at the airport. It will save you time and angst trying to navigate the airport and choose unknown transport… great to have a guy from the hotel holding up a sign with your name! In summary: great centrally located hotel in a safe area.

Recentemente fiquei hospedada com a família neste hotel durante 6 dias, o hotel tem uma localização boa fica em torno de 20 minutos de carro dos principais pontos turísticos e do aeroporto, café da manha bom e camas confortáveis. Porém o que deixou a desejar é falta de poder controlar o ar condicionado, de madrugada fazia 10 graus e o hotel não tinha aquecedor pois só no inverno que há aquecedor nos quartos, passamos muito frio a noite, por mais que o hotel tenha fornecido cobertores. Outra coisa que também foi que não conseguimos utilizar o cofre, tentaram arrumar o cofre, mas sem sucesso. A piscina só pode ser utilizada se estiver utilizando uma touca de natação o qual é vendido no hotel, achei estranho, pois já me hospedei em muitos hotéis e nunca vi solicitarem isso. Fora isso os quartos são confortáveis e limpos, ocorreu tudo bem!

The hotel is so beautiful and clean. Staff is very kind and welcoming. The spa is amazing you have a complimentary hour per day to enjoy it and other treatments are available for a reasonable price. The swimming pool is in the rooftop, is quite small but not many people is there. The restaurant on the top is superb, a bit overpriced but the food quality is excellent. Breakfast worth it.

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service