Hotel Kolam Air Panas di Santiago

We spent 2 nights/3 days here before boarding our Viking cruise. Highly recommend! Val at the front desk managed to get us us an early check in, which was much appreciated after we flew overnight from the US. Room was modern and comfortable with a GREAT view. We were surprised and thankful there was a USB and a 110v plug as we brought the wrong converter … would have been a real problem if we couldn’t charge our devices! The restaurant on the 17th floor was excellent, both for the food, the service and the wonderful view of Santiago’s financial district and surrounding parks. We ate breakfast there each morning and had drinks on the shaded patio before dinner each night. Ask for the hard copy menu in English if your Spanish is as rusty as mine. If you want to keep up your exercise, you can use the hotel gym OR the long, wide path that goes through the city that is right outside the hotel front door. Not sure how long it is (just did 3 miles) but bring your sunscreen as it is not shaded. Just across the street from the hotel is a building called CV Galeria. It has about 8-9 restaurants / bars across three levels, all with outdoor seating. Great options for dinner after a busy day touring Santiago with no Uber ride required! One tip: contact the hotel ahead of time to arrange a pickup at the airport. It will save you time and angst trying to navigate the airport and choose unknown transport… great to have a guy from the hotel holding up a sign with your name! In summary: great centrally located hotel in a safe area.

Specifics: Three days and three nights in a corner suite, bookending my time in Rapa Nui. (room #401 in the beginning and #1001 at the end) Check-in: The first (early morning) was better than the second (late evening). At the former I was met at the door by a staff member, checked-in at the front desk, and my luggage was brought up to my room while getting an explanation of the hotel’s facilities and room. The latter was a self-driven affair, probably because it was just before midnight. (The gentleman at the front desk did remember my stay from earlier in the week.) [3.5/5] Room: As advertised on the website: a classically decorated room with ethnic decorative touches, a large bed, two couches, and a sit-down work desk. I believe the hotel is about thirty years old and I don’t think the property has been renovated but overall wear-and-tear was minimal. The bottom line is that I felt comfortable. (Of note, there was a soft clicking noise in the bathroom that was noticeable but not annoying in #1001.). [4/5] Facilities: All of the usual suspects one would expect from a five-star establishment: bar with adjoining restaurant, spa with (closed for maintenance) indoor pool, a spacious foyer with numerous nooks and crannies for seating, and a modest fitness center. I used the spa once and it was decent with good customer service. The same observation of the room applied here: older, functional spaces that were aesthetically appealing if a little worn. [4/5] Service: Universally friendly and prompt with a little bit of a casual vibe thrown in. The folks at the bar especially were great, I visited them several times a day and they were very knowledgeable (thanks Joe!) and actually made me choose to eat there as opposed to exploring the city. Room service was decent; the guys at the front door were very prompt in greeting everyone even later in the evening. Overall thumbs up here. [4/5] Cost: All of the above at less than half the rate of the Ritz Carlton. This definitely was a huge plus and one of my main reasons for staying. [4.5/5] Location: Within a five-minute walk to Plaza des Armas and less than that to La Moneda Palace. University of Chile Metro stop is right down the road. Ideal. [5/5] Summary: An overall positive stay, with the cost, location, and my interactions with the staff pushing this to solidly above average. I would definitely stay again. [4/5]

智利之行完美收官，如果你有機會來智利聖地亞哥，強烈推薦住在這家酒店：Hotel Las Condes Regal Pacific Santiago，酒店樓下就是地鐵站。從機場搭乘TransVip的拼車服務到這個酒店衹要10000比索，出行非常方便。街對面還有換錢的地方，旁邊還有KFC，披薩店，24小時營業的餐飲店，酒店自家的餐廳La Fattoria也品質在線。最最關鍵的是，這個區域很安全，打開窗就能看到不遠處的雪山🏔️ 服務：酒店預訂説明裡辦理入住的時間是15:00，但我上午10店就到了，酒店前台的服務員態度很好，非常貼心地幫我辦理了提前入住。酒店一樓的自助早餐非常豐盛。

This hotel lives up to its 5 star rating. I got walked up to my room and introduced to the layout and the staff had great knowledge of English. Beds were comfortable and room in good working order. There is a mall across the street which was convenient for taking care of some quick shopping trips. The hotel is in the De Hesa district of Santiago which is pretty, and also safe, though it is about 45-60min from the city center on public transit.

This was a superior experience and one that reminds me of a time when hotel management was something hotels took pride in. From the very first moment, this was a stay of pure comfort. - Check in and out was quick and informative - The rooms were of a very high standard, clean and with superior comfort. There was a huge comfortable bed as well as a lounger and space for an office desk with chair. The desk had multi-jurisdictional plugs which is such a great offering for guests. I do not understand why all hotels do not offer this. There were four complimentary bottles which were always replaced. The lighting was just right. - Bathroom was luxurious with separate shower and bathtub, with the toilet in a separate space. Shower gels and shampoos provided along with lotion. And many towels of high quality. - Breakfast was excellent with a selection of everything anyone would require included fruit, breads, meats, live egg station and more. - Staff: The staff from the breakfast area to the concierge and reception were all excellent. They were helpful and always smiling. Special appreciation to the waiters in the breakfast area who were very helpful and engaged in conversation in English - which was great for me. They would constantly check to see if I was okay. I was very impressed with my stay and will definitely stay here again. Well done to the hotel management team and staff. Spectacular!

When you’re staying at the lovely Renaissance hotel, be sure to always come in the afternoon for the club lounge Happy Hour on the 12th. Not only you will be well served amazing local beer, wine, piña colada, champagne accompanied by cheese boards, fruit, pizza, and delicious Chilean finger food, but you’ll have the pleasure of being welcomed by the staff to make you feel at home, in particular a very knowledgeable lady called Javiera. Not only does she have extensive experience being a barista and restaurant server for years, she is a local who will be more than happy to give you many tips on the best places to visit in town, and what foods and beers to try. Overall amazing experience, I love Renaissance hotels especially when the locals make you feel at home. Couldn’t recommend it any more highly. This is why I always stay at Marriott hotels. Thank you Javiera and staff for providing such an enjoyable experience!

房間不大，在老城區，停車很難。早餐服務比較到位，是菜單點單

Buen hotel

We were here for 3 nights during New Years this year. Exceptional Hotel. Location: Las Condes which is a very affluent neighborhood in entire Chile. Very close to a shopping mall with lots of restaurants. It is very safe around here. Hotel: it is very unique and exceptional compared to Marriotts. It feels like a JW Marriott and probably one of the best Marriott hotels in the world. The grounds are huge with a couple of restaurants with excellent food.. the breakfast buffet is comprehensive while the Latin Grill is a fine dining experience. Rooms: We were upgraded to a corner suite with sweeping views of the Andes mountains. Both the bedroom and the lounge were huge. The bathroom was exceptional. Services: impeccable . The staff very polite and friendly. We had a great time and will highly recommend this hotel. Would stay here in a heartbeat.

This hotel is a fine place for an overnight or conference. Set out in 3 adjoining blocks it can be a bit fun finding your room, which might be a distance away. Reception and most staff helpful and friendly but some of the room cleaning staff the opposite. Also, some other cleaning staff seemed more concerned with joking and keeping out of sight than working. Overall, though no impact on us but a shame for management and hotel chain to have such staff.