Hotel berhampiran RR Comunicación, Santo Domingo

Incredibly friendly staff. From the check-in desk the serving staff at the hotel. I did not get every server's name the one gentleman really stuck out cannot remember his name young lookingbeard mustache very nice the other gentleman younger taller gentleman he was incredibly helpful I tried speaking Spanish he tried speaking English which is what I got from the serving staff here which was awesome. I do want to give a special shout out to Angelica Duarte she was there every day when I had breakfast and one time when I had lunch,she went above and beyond to be very friendly make sure everything I wanted I had within an expedient manner. The room was great the bed was super comfortable I actually was thankful it was an ironing board and iron in there because I needed it I haven't ironed anything in over 20 years. Bathroom was spacious the room was spacious. The pool was very nice as well they do have a nice little courtyard you can sit outside and eat or drink. Front desk staff was super helpful incredibly wonderful I had questions for them and they gave me honest answers. I wanted to run to convenience store to get Coca-Cola because there's no Coca-Cola here I asked the woman if I could walk there she said I would not recommend it it was also 12:30 a.m. . I took her advice and had a 7UP. The rest of the front staff on my stay from August 2nd to August 5th who I interacted with I cannot remember all their names I apologize for that but everyone was incredibly super friendly super helpful if my travels take me back to Santo Domingo Dominican Republic I will definitely consider staying here. The only suggestion I have please get Coca-Cola in here.

We had a wonderful stay at this Aloft Hotel. The Hotel is brand new with beautiful common areas (Bar, Terrace, rooftop pool and lobby area. Lights and colors of the rooms and lobby are cozy. Views of city from the suites, terrace and rooftop pool are amazing. The best part of the hotel are their management, front desk personnel and staff in general. All were very friendly, professional and kind during our stay exceeding any customer expectations. The hotel had a very special detail and attention for my wife’s birthday when we came back to the room. We really enjoy our stay and definitely recommend to stay at this hotel when visit Santo Domingo.

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

Muy grandes las habitaciones aunque les falta un poco de remodelacion ,buen desayuno buffet

My layover in SDQ was utilized for resting. I did enjoy my room. It was clean with all the amenities. I enjoyed sleeping long hours without any interruptions. The members of Staff were pleasant and service in the restaurant was quick. The hotel is in close proximity to the SDQ airport and was ideal for my layover. Taxis were available at the behest of the front desk.