Pengguna Tanpa Nama
3 Julai 2024
I recently stayed at this hotel and while the facilities were nice and very clean, I unfortunately had a terrible experience with the customer service. One of the female staff members was extremely racist, had a very bad attitude, and was quite stubborn. She insisted that we should pay for every time we wanted water in our room. However, another receptionist later clarified that this was not the case. It's disappointing that such behavior can overshadow.
As a black couple, we felt unwelcome from the moment we arrived. The receptionist claimed they didn't receive our payment, even though I had paid online a month in advance. Despite contacting trip.com and confirming that the hotel had received the payment, the receptionist was unhelpful and gave us weird facial expressions. She was white with black hair, and her behavior was disgusting. We constantly faced issues whenever we returned to the hotel, making our stay very uncomfortable. Although the hotel is nice, I do not recommend staying here due to the poor treatment people from an African decent receive.
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