Pengguna Tetamu
15 September 2024
Standards slipping slightly,we love this hotel and have stayed here on a number of occasions, as always had a warm welcome with clean rooms and across the hotel in a ideal location to relax and explore and a nice choice at breakfast. Sadly this is no longer totally true. With regard to staff 3 excellent members of the team, the lady who has worked for many years at breakfast service, the young man on reception with the beard also the man delivering drinks etc to the beach. Other staff more interested in playing on their phones and could not muster a smile or even respond when wishing them a good morning or evening in their own language. On arrival we were tired and wanted to shower had to remove and had to remove a large clump of hair from the shower tray. My husband went to use the toilet and felt he had been bitten, instead a large crack in the toilet had pinched his skin. This was replaced the same day but should have been picked up when cleaning the room. Two day in we woke in the middle of the night to what we thought was rain, to find our air conditioning was pouring water into the room we placed towels on the floor and switched off the unit again this was resolved the next morning, the problem was the bottle which collects the water from the unit was full and it had backed up again should have been picked up during cleaning/maintenance. Wet towel which I had placed in the sink as to heavy with water to hang up where left there by the cleaner.we also had to request toilet paper as room cleaned and no replacement left, Breakfast now has very limited choice and some we turned up with very little left or no cutlery available. If you are offering breakfast from 7-10 am the choice should be available across that time. I know time have been challenging for the hospitality industry for the last few years but standard need to be pulled back to the previous years
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