Hotel berhampiran Guanri Rock, Sanya

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

Отель супер! Ванная на балконе с видом на бухту просто восторг! Пока единственный отель на Хайнане, где на ресепшене говорили на английском. Всем рекомендую!

The front desk service was great as there are buggy service to the main road, night market nearby with many bars/dining places, recommendations on things to do in sanya and free coffee and beer from the cafe downstairs. It was nice that we were able to order food delivery from meituan and food to be served in room from the cafe nearby as well. 前台的服务特别好，可以约车到马路边，附近有很多吃喝玩乐，前台的小姐姐还会推荐三亚的活动，楼下的咖啡厅也可以取免费的咖啡和啤酒。最棒的是能美团到房间。

The staff was amazing and very helpful. I asked for early check in and immediately when the room was ready they texted me to come. The view is amazing and the bed is comfortable. Room is big and also shower. One thing thats i didn’t like is that when i entered the room there was a bad smell, but they came and put perfume to make it nicer. But day after i woke up and again was a bad smell from the skewer.

房間景觀很好，超級大的陽台，每天坐在上面不想出去，服務也很好。酒店小區很漂亮，有游泳池，環境很好很舒服，前面可以去海灘玩，後面有個海棠河生態公園也很美，在裏面散步很愜意。整體很滿意，下次還會選擇。

非常非常滿意 不管是酒店的衞生還是服務，包括景色都無可挑剔 前台客服在線回覆非常及時，沒有不耐煩。 中間入住比較早還額外給升成了海景房，最重要的一點是非常乾淨，沒有任何的異味，在三亞住了幾天同個小區的酒店公寓，他們家的衞生是最讓人放心的，包括打掃衞生的工作人員也非常好，因為急着收拾行李落下了一個戒指，看到後第一時間給我送過來。 前幾天訂的酒店廁所都有異味，他家都是非常乾淨的香薰味，給升級的房間景色也非常漂亮，是會第二次來住的酒店，非常推薦！同等價格下還是建議選擇個服務更好的，不然…影響出遊的心情

總結一句話：如果需求大於等於3個房間，還是划算的，體驗可能的不如之前住海棠灣皇冠假日，但是空間大，房間多是優勢。 設施：總體來説房屋比較新，但是入住還是有些設施壞了，好在維修比較快。入住前沒有告訴我們使用燃氣需要交200塊錢，這個事情不太能理解為什麼會收這麼高。 衞生： 每天都有打掃，但是沒辦法做到酒店那樣的全覆蓋。要做好心理預期 服務：民宿，所以基本上沒啥服務。管家回覆速度還是可以的。

第一眼看到這海景房就愛上了，房間很大三房二廳180平方挺好的，傢俱家電生活用品都很齊全，床上用品乾淨無異味，全自動洗衣機還帶烘乾非常方便好用 餐桌上有水杯餐巾擺盤，精緻的細節，氛國感拉滿，超大落地窗明亮透風，面朝大海的超大陽台，關鍵還有全自動麻將桌挺好的 房東特別熱情好説話，真的很貼心，住得舒服 為這次旅遊加分，非常愉快的住宿體驗，下次值得再來。關鍵這次還趕上了“摩羯”颱風，房東很貼心送來了桶裝水，感謝房東的貼心。

The place was beautiful and very relax for stay. The location is Just a little far from the city but if you are planning to rest and have a nice time with your family ir friends, this place is perfect. I loved the view from the balcony, the pool and sky looks really pacefully. I recomend this place💯. The service was very Nice and they guya always kind and help you with the luggages because no there elevator Also they gave me a disscount because I wanted to change the room. Very Nice 😍

除了吃飯的地方不太好找，別的非常棒，安靜舒適，衞生乾淨，傢俱都很新，跟圖片一樣，看得出老闆的用心。還給我們升級了豪華房型。孩子長者都喜歡。來三亞旅遊目前最為滿意的房子。毫不猶豫的選擇續住一晚。適合自駕出行，親子度假。 服務：小哥服務態度也很好👍