Crowne Plaza Resort Sanya Bay

I have been to hotels at Yalong Bay, Haitang Bay etc. I think you can find better hotels with similar rate. Not much of an intentional branding feel. The hotel is under renovation. They try to do it discreetly but it will still disrupt your stay. 1. Only 1 Lift out of 3 working on 22 Nov morning. Many tourists waited for 5 min just to go down for breakfast. 2. First 2 days were ok. On my last day, the housekeeping started polishing the marble floor more intensively near the lift from morning to evening. This was scheduled yet the hotel put our room near the lift at our check-in. If they are doing this, they should have placed us elsewhere. I had intentionally asked for a quiet room. 3. Breakfast Very good variety but not palatable. Except the coffee is good. 4. VIP lounge Don’t!! pay for this upgrade. The happy hours serve drinks without cocktail, they give only the basic like soft drinks, coffee and nice cakes and sandwiches. Coffee here is bad, temperature at room temperature. Not as good as the breakfast. 5. Housekeeping On the last day, many items in the room were not refilled. Minibar, Recycled Slipper, Bathroom robe. I have to inform them about the robe in case I was charged upon check-out. 6. Butler You are assigned to a butler but I have never met her in person. We communicated via wechat. This is the only thing good of this stay.She is prompt and helpful. 7. Pool is under renovation. Only one part is opened. But from our room, we get a nice view of the working pool and sea. This is good. 8. Chinese restaurant Food is tasty except it is at the basement. Not much of a view.

Our holiday in Crowne Plaza Sanya Bay was amazing! Hotel is close to the airport but we didn't't hear any noise during our stay. Rooms are big and clean, and there is amazing bathtub on the balcony. We've arrived on my son's birthday and hotel gifted him a cake! It was so delicious and many thanks to Spring who organized all and made our holiday so pleasant!

I had an amazing stay at [Sanya bay CP]. Ada, very friendly、From the moment I walked in, the front - desk staff greeted me with warm smiles and efficiently processed my check - in. The lobby was beautifully decorated, creating a welcoming atmosphere. My room was spotless, with comfortable beds and high - quality linens that ensured a great night's sleep. The amenities, like the well - stocked minibar and fast - speed Wi - Fi, were a plus. The hotel restaurant offered a diverse menu with delicious dishes. The fitness center was well - equipped, allowing me to keep up with my workout routine. The location was also convenient, close to many attractions and restaurants. Overall, I highly recommend this hotel for a wonderful stay.

We loved staying at Crowne Plaza because it's so clean and the staff is friendly. Eason at the front desk spoke very good English and had us settled in shortly after our arrival. The only disappointment was the location. We had to travel to shops every day to buy items that we needed. Also, the private company at the hotel offering yacht rides and water activities cheated us out of some money by not honouring the agreement. Other than that, we loved our stay.

Really good  Had an amazing time  Nice breakfast

We stayed here in 2020 and continued to be impresssed by the front desk staff who upgraded us and helped us when no one else seemed able to respond to simple requests. The cleaning staff were equally friendly. We were disappointed with many other changes. Most of the pools were closed with accesses closed off so that pool-goers could only enter at one spot. Pool attendants outfitted with whistles,used regularly, ruined what used to be a nice pool area. Many tiles are lifting in the entrance of the pool. It is in need of upgrading. The choices at the evening buffet have been reduced substantially. We went to the bar to eat there instead and were to told that food is no longer served at the bar. We also went to the Executive Suite which was a dark room with stale nuts and peanut butter and banana sandwiches. While many choices are available at the breakfast buffet, the quality has gone down considerably. Forks and knives are at a minimum. The place is in desperate need of upgrading. The location at the end of Sanya Bay seemed quiet and idyllic before now seemed isolating with the lack of choices. It is not a resort.