Four Seasons Ocean Courtyard Hotel Sanya

Ulasan Four Seasons Ocean Courtyard Hotel Sanya

Four Seasons Ocean Courtyard Hotel Sanya

Da Zhenling Alley, Yuya Road, Sanya City, Hainan, P.R.C, Jiyang District, Sanya, Hainan, 572000, ChinaLihat Butiran Hotel
Four Seasons Ocean Courtyard Hotel Sanya
Four Seasons Ocean Courtyard Hotel SanyaFour Seasons Ocean Courtyard Hotel SanyaFour Seasons Ocean Courtyard Hotel Sanya
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

9.2/10
Very Good
4341 ulasan
Ulasan yang disahkan
Location9.3
Amenities9.1
Service9.3
Cleanliness9.3
Tapis mengikut:
Susun mengikut:
All reviews(4341)
Positive reviews(4229)
Reviews with photos/video(1455)
Delicious breakfast(453)
Clean pool(362)
Great swimming pool(362)
Friendly front desk staff(355)
Close to beach(204)
Nice sea view(142)
Negative reviews(112)
kenny heng
Guestroom - Garden-View (2 Beds)
Daftar masuk pada Sep 2025
Traveling with friends
8 ulasan
8.5/10
Very Good
Disiarkan pada 1 Nov 2025
This hotel is walking distance to dadonghai beach. The location have restaurants/beach amenities and nightlife. Very nice breakfast
Jawapan daripada Pihak Penginapan: 親愛滴客官,非常感謝您對酒店的支持,沒有得到您的全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Sunshine Room - Bay (2 Beds)
Daftar masuk pada Sep 2025
Family
15 ulasan
9.0/10
Great
Disiarkan pada 26 Okt 2025
Good overall for the price. Facilities somewhat outdated but room is spacious. Breakfast is alright, not next to the beach but free shuttles available. Gym lacks equipment, pool is good. Attention and service is kind. Even though we are next to a street, noise doesn’t get to the building
Jawapan daripada Pihak Penginapan: 尊敬的賓客,非常感謝您抽出寶貴時間分享本次入住體驗,首先,很開心您認可酒店的性價比、寬敞客房、周到服務及泳池體驗。我們一直致力於在合理價格內,為賓客提供舒適的居住空間與貼心的服務,泳池區域也是我們重點打造的休閑場所,能得到您的肯定,全體員工都倍感振奮。同時,也感謝您對我們噪音控制工作的認可,緊鄰街道卻能保障客房靜謐,正是我們在隔音設施上用心維護的成果。關於您提到的不足,我們認真記下了。酒店部分設施確實使用年限較長,我們已制定定期維護計劃,後續會逐步優化更新;早餐方面,我們將結合賓客反饋,進一步豐富品類、提升餐品質量;健身房設備不足的問題,我們也已納入設施完善清單,將評估補充必要設備,滿足賓客的健身需求。此外,雖不緊鄰海灘,但我們始終希望通過免費到海邊的穿梭班車,為您的出行彌補不便、提供便捷。再次感謝您的坦誠評價,這些寶貴意見將推動我們不斷進步。我們真誠期待您的再次光臨,屆時便能感受到我們在設施與服務上的提升與改變。
Guest User
Guestroom - Garden-View (2 Beds)
Daftar masuk pada Sep 2025
Traveling with friends
1 ulasan
9.5/10
Amazing
Disiarkan pada 11 Okt 2025
I liked that the location is a little further away from Dadonghai, not in a noisy touristy area. Hotels staff is helpful; the hotel has beach shuttles three times a day. Breakfast and dinner buffets are good too.
Jawapan daripada Pihak Penginapan: 親愛滴客官,非常感謝您對酒店的支持,沒有得到您的全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Anonymous User
Guestroom - Garden-View (2 Beds)
Daftar masuk pada Sep 2025
Family
2 ulasan
8.5/10
Very Good
Disiarkan pada 10 Okt 2025
the stay was pretty good overall, but the first room we checked in was moldy in some places, also some towels was slightly dirty, but they changed it the moment i pointed that out, the staff was really friendly and suggested other rooms to check in, they also let us check out a little later, since our flight was pretty late too, the breakfast wasn't bad, but the variety of food wasn't that big and mostly really oily
Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!首先感謝您抽出寶貴時間分享此次入住體驗,您的真實反饋既是對我們服務的肯定,更是我們優化提升的重要方向,我們已認真研讀每一個細節,也想借此向您表達誠摯的溝通與感謝。特別感謝您對團隊服務的認可!當您指出第一個房間發黴、毛巾不潔的問題時,我們的工作人員能及時響應併為您更換房間,同時考慮到您航班較晚的特殊情況,貼心延長退房時間,這是我們踐行 “以賓客為中心” 服務理念的基本要求,能得到您 “非常友好” 的評價,是對團隊服務態度的莫大鼓勵,我們也會將這份認可傳遞給每一位員工,激勵大家持續保持用心服務的初心。關於您提及的早餐 “食物種類不多、大多油膩” 的問題,我們深感抱歉,也已第一時間將此反饋至餐飲部門。我們會立即組織團隊覆盤早餐品類結構,計劃在現有基礎上增加清淡菜品的比例,同時豐富餐食選擇,力求讓不同口味偏好的賓客都能享受到滿意的早餐,彌補此次體驗中的不足。另外,關於您最初入住房間出現的發黴、毛巾不潔問題,我們同樣深感愧疚,這暴露出我們在客房清潔與質檢環節存在疏漏。目前我們已要求客房部門加強日常巡檢力度,尤其是對房間角落、織物清潔等細節進行雙重核查,堅決杜絕此類問題再次發生,確保每一位賓客入住的房間都乾淨、舒適、安心。再次感謝您的坦誠反饋,正是因為有您這樣細緻的賓客,我們才能及時發現服務中的短板並加以改進。三亞四季海庭酒店真誠期待未來能有機會再次為您服務,屆時我們定會以更完善的設施、更優質的餐食和更細緻的服務,回報您的理解與信任,祝您未來出行順利,生活愉快!
Guest User
Guestroom - Mountain-View (2 beds)
Daftar masuk pada Ogo 2025
Solo traveler
3 ulasan
10/10
Outstanding
Disiarkan pada 3 Okt 2025
Had a wonderful stay at [Hotel Name]. The staff were friendly and attentive, the rooms were clean and comfortable, and the location was perfect for exploring the city. Highly recommend to anyone looking for a pleasant stay
Jawapan daripada Pihak Penginapan: 人生路上,別忘記了抬頭望望天空,那雲朵的花捲,是大自然最温柔的提醒,給心靈一場説走就走的旅行。親愛的賓客您好,感謝您選擇三亞四季海庭酒店!謝謝您一直以來對我們的支持,我們一定加倍努力不辜負您沉甸甸的信任,以最高標準的服務時刻準備着您的再次到來。小庭祝您生活愉快,闔家幸福!
Guest User
Sunshine Room - Bay (2 Beds)
Daftar masuk pada Ogo 2025
Family
7 ulasan
10/10
Outstanding
Disiarkan pada 14 Sep 2025
We had a wonderful stay at Four Seasons Ocean Courtyard Sanya. KK went above and beyond to make sure everything was perfect. Since our room wasn’t ready when we checked in, we were kindly upgraded to a sea-view room. We also enjoyed the convenience of a late checkout option through Trip. Truly a top-notch experience—well done!
Jawapan daripada Pihak Penginapan: Dear guest, thank you for your positive review. Providing you with a comfortable stay and attentive service is what we always strive for. We will continue to strive to provide you with even higher-quality products and services. The hotel is nestled on a hillside, facing the sea. This unique location offers stunning views. The hotel offers extended breakfast hours from 7:00 AM to 12:00 PM, serving a daily buffet breakfast featuring a rich selection of fresh ingredients, including Chinese and Western dishes, Western pastries, noodle soups, cold salads, juices, fruits, milk, cereals, and an egg station. The hotel is a 10-15 minute walk to Dadonghai Beach. Guests staying at the hotel enjoy a free direct shuttle bus to the beach. There are numerous restaurants, snack shops, and shopping malls nearby, offering everything you need. This location provides guests with excellent access to dining, accommodation, entertainment, and shopping. We sincerely look forward to welcoming you back. Xiaoting wishes you happiness and prosperity every day!
temmariam
Guestroom - Garden-View (Double Bed)
Daftar masuk pada Jul 2025
Solo traveler
3 ulasan
10/10
Outstanding
Disiarkan pada 23 Sep 2025
Staying at the Four Seasons was such a beautiful experience 🌿✨ The whole place felt luxurious and welcoming, but what truly made it unforgettable was the bathtub on the balcony 🛁💫 Nothing beats soaking under the open sky with a peaceful view—it felt like my own little slice of paradise. Everything from the service to the atmosphere was top-tier, but that balcony bathtub is what I’ll be dreaming about until my next visit 💕
6/12
Jawapan daripada Pihak Penginapan: 親愛的賓客,看到您用 “美好的經歷” 形容入住時光,還特意提及陽台浴缸這份 “小天堂” 般的愜意,我們瞬間被這份浪漫打動!能讓您在開闊天空下伴着寧靜景色泡澡,解鎖專屬的鬆弛與美好,正是我們打造這份體驗的初心 —— 原來 “夢寐以求” 的心動,藏在浴缸與風景交織的瞬間裏。從奢華温馨的氛圍到一流服務,我們始終想把細節裏的驚喜留給您,也早已悄悄期待:下次您再來時,陽台浴缸能再次為您盛滿屬於四季的浪漫,續寫這段難忘的時光~
Guest User
Guestroom - Garden-View (Double Bed)
Daftar masuk pada Ogo 2025
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 4 Okt 2025
The staff was great and really kind. Shoutout to the 9th floor Ayis (Nr.9)
Jawapan daripada Pihak Penginapan: 親愛滴朋友,非常感謝您對四季海庭的喜愛和支持,同時也非常開心您在酒店有一個完美的入住體驗,“熱情細緻,微笑服務”一直是我們酒店的服務標準,我們每位員工都希望能為您提供貼心、滿意的服務,讓您感受到賓至如歸的入住體驗,小庭會繼續努力,再次感謝您對我們的認可,希望您再次入住酒店並祝您一切順利!
Guest User
Guestroom - Garden-View (2 Beds)
Daftar masuk pada Jun 2025
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 3 Ogo 2025
I recently stayed at this amazing hotel and had a fantastic experience. From the moment I arrived, I was greeted with warm hospitality and attentive service. The ambiance was elegant, and my room was beautifully decorated, spacious, and equipped with all the modern amenities I needed. The staff were incredibly helpful and knowledgeable, always ready to assist with any requests. I particularly enjoyed the complimentary breakfast, which offered a variety of delicious options to start my day. The location was also perfect, with easy access to local attractions and transport. The hotel facilities and pool, were top-notch. Overall, it was a memorable stay, and I highly recommend this hotel to anyone looking for comfort and quality service. I can't wait to return!
6/10
Jawapan daripada Pihak Penginapan: 親愛滴朋友,非常感謝您對四季海庭的喜愛和支持,同時也非常開心您在酒店有一個完美的入住體驗,“熱情細緻,微笑服務”一直是我們酒店的服務標準,我們每位員工都希望能為您提供貼心、滿意的服務,讓您感受到賓至如歸的入住體驗,小庭會繼續努力,再次感謝您對我們的認可,希望您再次入住酒店並祝您一切順利!
Natalie hoho
Guestroom - Garden-View (Double Bed)
Daftar masuk pada Jun 2025
Solo traveler
25 ulasan
9.5/10
Amazing
Disiarkan pada 4 Ogo 2025
This is my second time staying in this hotel.The advantage is a nice pool with beautiful night view,room also has a nice one.Hotel has free washing clothes service,room was clean .I wish they do more affordable price for breakfast.
Jawapan daripada Pihak Penginapan: Dear guests, thank you very much for your support to our hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. We hope that you can point out our shortcomings when you come next time. We will work hard to do better. We serve with our heart and make every guest who comes to our store feel the warmth of home. We hope that our service can bring you more surprises and touches. We look forward to your next visit!
Guest User
Sunshine Room - Bay (2 Beds)
Daftar masuk pada Jun 2025
Family
4 ulasan
10/10
Outstanding
Disiarkan pada 31 Jul 2025
We had a great time there. Perfect place to stay with a baby, huge bed, good breakfast, nice clean swimming pool! Definitely will come again.
Jawapan daripada Pihak Penginapan: After a long journey, the time is right for you to stretch your legs and enjoy the comfort and security of home. It's the best journey of your life: arriving in a strange city and staying in a warm hotel. Dear guest, hello! Thank you very much for your stay and detailed review. Your words clearly show your love and positive feedback for our hotel. We are delighted to have left such a profound impression on you. We will continue to strive to provide high-quality service to every guest and create a warm and welcoming environment that makes them feel at home. Thank you again for your positive comments. The entire Haiting staff looks forward to seeing you again! We wish you a happy life.
M518607****
Guestroom - Garden-View (Double Bed)
Daftar masuk pada Jun 2025
Solo traveler
7 ulasan
10/10
Outstanding
Disiarkan pada 24 Jul 2025
Our room attendant, #12, was incredibly diligent. Despite the many beer bottles we left, she patiently and thoroughly cleaned everything. On my first day, I got my slippers quite dirty at the beach, and she even went above and beyond to wash them sparkling clean for me! That's true dedication! I highly recommend this hotel. All the staff are exceptionally polite and helpful; the security guard at the entrance and the bellhop even assisted with our luggage. A truly wonderful experience overall.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear friends, thank you very much for your love and support for Four Seasons Haiting. We are also very happy that you had a perfect stay experience in our hotel. "Warm and meticulous, smiling service" has always been the service standard of our hotel. Every one of our employees hopes to provide you with caring and satisfactory service and make you feel at home. Xiaoting will continue to work hard. Thank you again for your recognition of us. We hope you will stay in the hotel again and wish you all the best!
tears0930
Guestroom - Bay (Double bed)
Daftar masuk pada Jun 2025
Family
29 ulasan
10/10
Outstanding
Disiarkan pada 25 Jul 2025
The hotel is conveniently located not far from Dadonghai, and Yalong Bay is just a 30-minute drive away, making it very convenient for exploring Sanya. The room was incredibly spacious with a large bed, and I particularly appreciated the well-designed bathroom with separate wet and dry areas. The oversized bathtub on the balcony was a lovely touch. Downstairs, the hotel also features an outdoor swimming pool and a fish spa. A special mention for the large desk and desk lamp in the room – this was incredibly helpful for families with school-aged children, ensuring homework could be done without any hassle. We stayed for three nights, and a complimentary dinner was included, though the dishes offered were quite similar to the breakfast buffet. All the staff were incredibly friendly and welcoming. Special thanks go to Wei Xiuli, the breakfast attendant, and the cleaning staff on the fifth floor – both deserve high praise. Upon returning home, I learned that Hainan offers tourism subsidies. I called the hotel to inquire about the invoice needed for the application, and the staff member was very patient and helpful. I hope to successfully apply for the subsidy. There were many Russian guests at the hotel, which indicates it's also well-regarded by international visitors. Sanya is beautiful, the hotel is excellent, and we will definitely return!
Teks AsalDiterjemah oleh Google
6/7
Jawapan daripada Pihak Penginapan: Dear guest, thank you for your positive review. Providing you with a comfortable stay and attentive service is what we always strive for. We will continue to strive to provide you with even higher-quality products and services. The hotel is nestled on a hillside, facing the sea. This unique location offers stunning views. The hotel offers extended breakfast hours from 7:00 AM to 12:00 PM, serving a daily buffet breakfast featuring a rich selection of fresh ingredients, including Chinese and Western dishes, Western pastries, noodle soups, cold salads, juices, fruits, milk, cereals, and an egg station. The hotel is a 10-15 minute walk to Dadonghai Beach. Guests staying at the hotel enjoy a free direct shuttle bus to the beach. There are numerous restaurants, snack shops, and shopping malls nearby, offering everything you need. This location provides guests with excellent access to dining, accommodation, entertainment, and shopping. We sincerely look forward to welcoming you back. Xiaoting wishes you happiness and prosperity every day!
Guest User
Guestroom - Garden-View (Double Bed)
Daftar masuk pada Jun 2025
Family
27 ulasan
10/10
Outstanding
Disiarkan pada 20 Jul 2025
Our experience was fantastic from start to finish! The staff went above and beyond, and we were pleasantly surprised when they upgraded our room free of charge. Robert was especially wonderful—friendly, attentive, and always ready to assist with a smile. The breakfast spread was impressive, offering something for everyone, and everything tasted great. The location couldn’t have been better—close to the beach and within walking distance of the night market. We genuinely enjoyed our stay and would definitely recommend it to others!
Jawapan daripada Pihak Penginapan: 親愛的朋友,看到您滿意的好評我們非常開心。海庭全體員工一直致力於為每一位賓客提供温馨如家的入住環境,酒店位於大東海旅遊度假區榆亞大道東側,可俯瞰大東海,國際遊艇碼頭及國際網球中心,白天可以觀賞港灣,夜晚可以看到萬家燈火,身處繁華卻獨享靜謐,每間客房都有陽台及浴缸,夜晚躺在陽台上享絕美夕陽泡浴,吹吹晚風,聽聽音樂,賞賞夜景。快樂就是這麼簡單。期待再會!
Nava Nabeela Ivashka (Vashka)
Guestroom - Garden-View (2 Beds)
Daftar masuk pada Mei 2025
Traveling with friends
8 ulasan
10/10
Outstanding
Disiarkan pada 28 Jun 2025
Sanya is a good place, when we stay here, i have a problem with my alipay and I can't pay for my breakfast, mr. Liqiu helping to solve the problem, very good hospitality, very good place to stay in sanya
Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!非常感謝您對酒店的支持和認可。看到您滿分滿意的的肯定,我們真的非常感動。“急客人所急,想客人所想”為您提供細緻周到的入住體檢。很開心能在您美好回憶中留下我們的身影,能為遠道而來的賓朋提供温馨如家的服務也是我們海庭人的目標和動力。希望三亞四季海庭酒店能成為您下次旅行之所,我們一定加倍努力不辜負您沉甸甸的信任,以最高標準的服務時刻準備着您的再次到來。