Hotel Mesra keluarga di Sao Paulo

We stayed here for a night before a flight home for the holidays. Check in online was easy and we just had to pay and pick up keys. I booked through Accor so was able to earn points. Breakfast was delicious and so was lunch. The staff spoke English. The room was clean and comfortable and they had a pack and play for the toddler. She also loved the play room. Great stay

位置比較好在在老市中心，酒店門口餐館也有好幾家挺方便,去日本街打的10分鐘內. 酒店保安很負責，在外面抽煙會來隨時提醒我們，注意手機安全 很不錯…… 酒店房間比較有年代感，總體還過得去， 早餐除了啃麪包真心沒啥吃的……

Banheiro muito escuro, local do café sujo, cheirando mal. Apto liberado não conforme  com a reserva.

Very trending hotel with good service and well located hotel , excellent breakfast and good service from the staff

我在離開的前兩天使用了他們的洗衣服務，除了價格偏貴，還存在多收費的情況，我在當時就立馬拿着發票去找到前台協商退款，但是在前台人員證實多收之後以系統故障為由沒有當下就處理我的退款，返倒把我的發票收走，説會通過郵件給我發送新的發票，並且我可以在退房當天得到退款，但是到了退房當天前台人員繼續以系統故障為由告訴我我的退款將在三天內安排，但是實際上無論是新的發票還是退款我都沒有收到，給他們發送email也沒有得到任何回覆。

comprei uma promessa (experiência) e foi entregue totalmente outra. Estamos muito insatisfeitos com o que aconteceu...no momento do check-in foi informado que o jantar do dia dos namorados havia mudado e que SÓ PODERIA JANTAR NOS RESTAURANTES QUEM COMPRASSE O PACOTE DO JANTAR (R$ 3.500). Não só nós ficamos decepcionados como vários casais. Isso foi TOTALMENTE discriminatório na verdade....podíamos processar eles alegando esse motivo. Os casais foram todos obrigados (inclusive nós) a jantarmos dentro do quarto...foi super chato e constrangedor. Isso é totalmente fora do código do consumidor. Sermos obrigados a comprar um jantar nesse valor ou não pode comer dentro do restaurante. UM ABSURDO. enfim..foi isso!! uma pena. abs,

I have stayed four times in this hotel and I always will come back. The last stay I had some small problems and they were solved the same day with so much care. I felt treated like a king and really liked the personal care. The amazing things about this hotel to me is firstly the staff. They are very nice. It goes from people working at the reception desk, the congierge, the people working at the breakfast, the boulangerie next (and part of) the hotel (which by the way is a must go, delcious pastries) , securtiy and other staff. Several times when they noticed that I speak a little Portuguese, they try to make small talk and make me feel very welcome. They also appreciate me trying in Portuguese. Of course the staff at the reception and breakfast also communicates in English. Second, the location, next to Ibirapuera park (walking distance), just 10 min away by Uber (which is cheap also) from Paulista av., popular neighbourhoods as Moema, Itaim Bibi and Pinheiros makes it the perfect location for my stay. Within several minutes I am in almost all the good spots of the city (even though the city is huge). Depending on the room, you will have a good view of the city or park also. For the rest the service is great, the breakfast is amazing, I could just critcize the cakes that could be more fresh, for the rest the sweet pastries (changing daily) are perfect. There is a lot of choice in fruits, salty food, healthy food and also you can order fresly made tapioca, waffles, omelettes with the toppings you like. Also several natural juices. I am very picky with breakfast, but for this value, the breakfast is great. The hotel itself is very elegant and classy. It is stylish with French/European elegant style. When you like very modern and new, it might be not your place. The rooms are great. The bedding (sheets, pillows) are of high quality, the shower flow is strong and hot (when preffered), you can notice the small details that make it really a 5 star stay. There is a good gym (with staff), tennis fields, spa, swimmingpool, so there are lots of options. Even though for me it is the perfect place (quality, price, location, service, etc) and I would always prefer to stay at this hotel in Sao Paulo, the internet over all could be a little faster (standard is 25MB), but when I asked, the staff at the hotel helped with a better connection. The airconditioning for me personally could be a little colder/stronger (I like cold in the night), but for most it will be sufficient. Overall for me the hotel is 9,9 out of 10, highly recommend!

One of the reason that I took this hotel was because they have a swimming pool, but it is closed and there is an ongoing renovation. The room itself is more of less ok. I see one one line of wallpaper is loose, not sure why. The chair in the room is heavily used, looks like as if it was bought from second hand store. The furniture in the room has a strong sign of ”wear and tear”. The filter from air condition smells like old and never changed filter. Also the air conditioner is a little bit noisy. TV is tiny, maybe a 21'' TV. There is mold on walls, which is actually not healthy at all when it comes to indoor climate. This is actually dangerous for people to stay in a room with mold damage. See pictures. Positive things about this hotel: Breakfast was fine, I cant hear any traffic, Bed was good to sleep in. Close to the train/metro station. Honestly, I am not sure if I want to stay in this hotel again.

First in english, luego en español. It is not a hotel, it is an event hall. We arrived and it looked like a children's playground. They had an event for children at the hotel. Crazy. They kept screaming and almost running over you constantly. On another day they had a wedding, loud music, we couldn't sleep. They forgot that they were a hotel. Almost all the staff were working on the wedding. We went to dinner, I think the guard was the one who took the order and I wouldn't be surprised if the cleaner was the cook. We never received one of the dishes. In the living room, the other people eating were hotel workers. It looked more like a country longhouse than a hotel. Shame. Another day they had products for sale inside the hotel, every time you went through the reception they offered you products as if you were in the municipal market. Disgusting. It is not a hotel, it is an event hall. Because they want to make more money organizing these events, they forget about their primary business. Hosting. It was the worst experience I had in my life with a hotel. Ahora en español No es un hotel, es un salón de eventos. Llegamos y parecía un parque de juegos infantil. Hicieron un evento para niños en un hotel. Una locura. No paraban de gritar y casi atropellarte constantemente. Otro día hicieron un casamiento, música a todo volumen, no se podía dormir. Se olvidaron que eran un hotel. Todo el personal estaba trabajando con el casamiento. Fuimos a cenar, creo que el guardia fue el que tomo el pedido y no me sorprendería que el limpiador haya sido el cocinero. No nos llego nunca uno de los platos. En el salón las otras personas que comían eran trabajadores del hotel. Parecía mas una casa comunal del campo que un hotel. Una vergüenza. Otro día pusieron venta de productos dentro del hotel, cada vez que pasabas por la recepción te ofrecían productos como si fuese que estabas en el mercado municipal. Un asco. No es un hotel, es un salón de eventos. Por querer ganar mas dinero organizando estos eventos, se olvidan de su negocio principal. El hospedaje. Fue la peor experiencia que tuve en mi vida con un hotel.

Meliá Ibirapuera is my hotel choice when in Sao Paulo. The location is perfect, close to shopping and restaurants. The staff is top notch. Everyone is polite and ready to help. I was late for my second stay in the same month and Gabriela Pardo in the front desk was super nice when I called to confirm my stay. Jennifer Alves as always the best of the best. She is my guard angel when I need a late checkout due to late flights. Without her help I could not do it. She is the reason for my stay at Meliá Ibirapuera for the past 3 years in a roll. The breakfast room team is phenomenal. My 11 years old son was impressed by their professionalism. A special thank you to Henrique for the awesome cappuccinos and Enio (manager) for the great team. We will be back. Thank you all!