Hotel Mesra keluarga di Sao Paulo

We stayed here for a night before a flight home for the holidays. Check in online was easy and we just had to pay and pick up keys. I booked through Accor so was able to earn points. Breakfast was delicious and so was lunch. The staff spoke English. The room was clean and comfortable and they had a pack and play for the toddler. She also loved the play room. Great stay

Guilherme welcomed us with open arms. Did the check in in a very professional, warm and friendly way. The room we got was very clean. Very nice and the bed was amazing. The breakfast was amazing. I definitely recommend this hotel.

I came to São Paulo for a wedding of a friend. Some of my friend wanted to join me to my room to get prepared together, the hotel forced me to pay 130reals per guest.. that’s insane never saw that before.. the pool is bad, cold and always in a shadow, no towel services and no one to serve us a drink or food there, bit lame.. breakfast is not that great. Zero effort on sustainability or green initiatives.

非常好的酒店服務，房間相對比較大，在巴西的酒店中屬於英語溝通很方便的酒店，酒店的設施也比較多，可惜未有時間去體驗。早餐很豐富。

Hotel bem localizado, quarto confortável. Excelente café da manhã.

O quarto na foto parecia ótimo, mas ao vivo foi bastante decepcionante dada a falta de uma boa manutenção (para um hotel desta categoria, numa das cidades mais importantes do Brasil). O quarto é bem distribuído, e o fato de ter um pequeno sofá é muito bom, além da água cortesia. Mas, a cabeceira da cama com o forro descascando deixa um aspecto nojento e bem ruim, a infiltração no reservado, manchas no chão do chuveiro, criado mudo lascado e com falta de limpesa( marcas de copos grudenta que tive que limpar). Bem chato e de uma certa forma frustante.

comprei uma promessa (experiência) e foi entregue totalmente outra. Estamos muito insatisfeitos com o que aconteceu...no momento do check-in foi informado que o jantar do dia dos namorados havia mudado e que SÓ PODERIA JANTAR NOS RESTAURANTES QUEM COMPRASSE O PACOTE DO JANTAR (R$ 3.500). Não só nós ficamos decepcionados como vários casais. Isso foi TOTALMENTE discriminatório na verdade....podíamos processar eles alegando esse motivo. Os casais foram todos obrigados (inclusive nós) a jantarmos dentro do quarto...foi super chato e constrangedor. Isso é totalmente fora do código do consumidor. Sermos obrigados a comprar um jantar nesse valor ou não pode comer dentro do restaurante. UM ABSURDO. enfim..foi isso!! uma pena. abs,

I have stayed four times in this hotel and I always will come back. The last stay I had some small problems and they were solved the same day with so much care. I felt treated like a king and really liked the personal care. The amazing things about this hotel to me is firstly the staff. They are very nice. It goes from people working at the reception desk, the congierge, the people working at the breakfast, the boulangerie next (and part of) the hotel (which by the way is a must go, delcious pastries) , securtiy and other staff. Several times when they noticed that I speak a little Portuguese, they try to make small talk and make me feel very welcome. They also appreciate me trying in Portuguese. Of course the staff at the reception and breakfast also communicates in English. Second, the location, next to Ibirapuera park (walking distance), just 10 min away by Uber (which is cheap also) from Paulista av., popular neighbourhoods as Moema, Itaim Bibi and Pinheiros makes it the perfect location for my stay. Within several minutes I am in almost all the good spots of the city (even though the city is huge). Depending on the room, you will have a good view of the city or park also. For the rest the service is great, the breakfast is amazing, I could just critcize the cakes that could be more fresh, for the rest the sweet pastries (changing daily) are perfect. There is a lot of choice in fruits, salty food, healthy food and also you can order fresly made tapioca, waffles, omelettes with the toppings you like. Also several natural juices. I am very picky with breakfast, but for this value, the breakfast is great. The hotel itself is very elegant and classy. It is stylish with French/European elegant style. When you like very modern and new, it might be not your place. The rooms are great. The bedding (sheets, pillows) are of high quality, the shower flow is strong and hot (when preffered), you can notice the small details that make it really a 5 star stay. There is a good gym (with staff), tennis fields, spa, swimmingpool, so there are lots of options. Even though for me it is the perfect place (quality, price, location, service, etc) and I would always prefer to stay at this hotel in Sao Paulo, the internet over all could be a little faster (standard is 25MB), but when I asked, the staff at the hotel helped with a better connection. The airconditioning for me personally could be a little colder/stronger (I like cold in the night), but for most it will be sufficient. Overall for me the hotel is 9,9 out of 10, highly recommend!

I was a little nervous at first because we decided to stay here for our last two days in Brazil before heading back to Europe but this hotel was great! They had super friendly staff that all spoke English at reception. They had more than just the basic amenities available in the room, there was complimentary bottles of water, shampoo, conditioner, bodywash and lotion, along with mouth wash, cotton, etc and instead of slippers, they had flip flops! The pool is a bit small but it's long enough to do laps and they went above and beyond to accommodate our family and make sure we were comfortable. They left chocolate in the room at bedtime which my boys loved and even a little fruit. The hotel is also in a great location, a safe area with lots of good restaurants nearby. Excellent, excellent, excellent!