Hotel Romantic di Shaanxi, China

Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.

I booked two rooms, one directly facing the hallway entrance and the other next to the equipment room, at opposite ends of the same floor. They claimed this was to keep us on the same floor. Is this how you treat long-time customers? Do you call two twin beds pushed together a 'king room'? And then claim it's an upgraded room type? Why didn't the front desk mention this at check-in? It's not like I'm stingy about a few extra bucks. No one paid any attention when we got in or out of the car, or when entering/exiting the hotel. I know you don't lack guests, but I will definitely not choose Renaissance Hotel again when I come to Xi'an in the future. Regarding the Minibar & Welcome Drinks: The front desk specifically told me they were chargeable. After calling the duty manager, it took multiple confirmations for them to finally admit that my booked room type included them for free.

The location of Aman Hotel is truly excellent. I was able to take the subway directly from Xi'an North Station, and the hotel even informed me in advance that it's closer to use the hotel's back entrance from the subway exit. My train arrived early, and the hotel prioritized cleaning my room. The hotel is on Ci'en West Road, and from the back entrance, it's just a few minutes' walk to the Big Wild Goose Pagoda and Datang Everbright City. It was also very convenient for me to visit the Shaanxi History Museum. Secondly, the hotel environment is also very nice. I really liked the Tang Dynasty style and the Dunhuang murals. The front desk even arranged my booked room on the second floor, and sitting outside was incredibly comfortable. The cleanliness inside the room was also very good; it was spacious, equipped with a smart toilet, and the bathroom had a wet/dry separation. The bedding was comfortable, making the stay extremely pleasant. The front desk service was attentive and thoughtful; as it was my first time in Xi'an, they patiently answered all my travel questions, making me feel right at home. I will definitely stay here again on my next visit.

Cold water bottles provided straight from the fridge once we got in, check in took a few minutes but a whole tour group came in before us and the staff were great with using a translation app to book us in. Every stop at the elevator had more water bottles to go. The view from our room was spectacular- 100% worth paying a bit extra for. The room itself was nice, clean but the carpets were a bit grubby looking, I’m sure they were cleaned but they were showing their age a bit. The room announces itself to you every time you come in which was a bit annoying but minorly so. The shower was good, always hot water available and the room provided amenities, toothbrush, toothpaste, comb, vanity kit etc, and had a hair drier and charging cables, which I thought was a nice touch. Bedside tables had charging ports as well as outlets for both types of chinese plugs. All in all a really comfortable hotel stay. Would come back again

The room was spacious and bright, and the hygiene was excellent. The host's place has parking available, and a 20kW charging pile which is super convenient. The host even drove us to the tourist service center and picked us up from the inn after we finished exploring. On the first floor, you can grab a bite to eat. Breakfast is 10 yuan per person and includes thick purple rice porridge, an egg, unlimited side dishes, and steamed buns. For lunch, they offer biangbiang noodles and various homemade dishes. Highly recommend!

Love love love this hotel!!! I stayed with my friend in a 2 bed 2 bath room for 8 nights and it was extremely spacious and comfortable. The rooms were very clean and the beds super super super comfy ( I could sleep it in all day but my itinerary was super full). The photos online are quite true to the actual room. They had extremely good service too, starting from the airport pickup, where they were on time and the car was spacious and luxurious! We did the 5 seater sedan at RMB100, the price is comparable to a didi premium but the difference is that they would track your flight and made sure to you were taken care of. The hotel even had Butler service and was very attentive, I could even get them to help store my friend's birthday cake sent from the local cake shop and send it up to us when we were back. The laundry service was handy for a long stay, it was easy to use (and we were on the same floor so it felt like home to just go to and from our room to the laundry room). They even had special prices for popular shows, easily saving more than 50% of the listed price. Thanks for being a home away from home! PS the cats on the 2nd floor is super cute!

Highly, highly, highly recommend!!! I chose this hotel because there were very few negative reviews, and I was not disappointed! We booked a large room, and the front desk staff was incredibly warm and friendly. She recommended nearby restaurants that were delicious, and proactively gave us some helpful check-in tips, which was very thoughtful. She was also almost always able to accommodate our requests! I was so touched! Such a human touch and so enthusiastic. I'll definitely stay here again next time! 🍃Service: #FriendlyFrontDesk #FriendlyFrontDesk #WarmService

I wholeheartedly recommend Yafu Hotel! The overall service truly exceeded my expectations. From the moment I walked in, the front desk lady was gentle and kind, and the owner was incredibly hospitable, patiently answering all my travel questions. I happened to check in during the Dragon Boat Festival, and the hotel thoughtfully gave us festive small gifts. The floral sachet charm was super cute and really enhanced the festive atmosphere. There's a huge guide board for Hanfu scenic spots by the elevator, covered with beautiful ancient-style photos. Routes to places like Mount Hua, the North Station, Shaanxi History Museum, and the Bell Tower are clearly marked, so sisters planning to take Hanfu photos won't need to look up routes everywhere – it's incredibly convenient for getting around. The room itself was clean and spacious, the bedding was soft, and the natural light was excellent, making for a perfectly comfortable stay. Whether you're traveling solo or visiting Xi'an with friends, this place is a great fit. Both the value for money and service are top-notch, and I strongly recommend it to anyone traveling to Xi'an!

The hotel upgraded us for free to two parent-child rooms, which were incredibly spacious and the facilities were quite new. I initially booked for one night, but after staying, I immediately extended for two more nights. The service was also exceptional. In the morning, I put my clothes in the washing machine before heading out, and they dried them and returned them to my room. The location is also fantastic, right in the city center, making it convenient to go anywhere. Even though it's in the city center, it's very quiet. I was traveling with my parents, and it was an extremely satisfying experience!

Lovely hotel, we had a huge room with 2 TVs and probably one of my favourite showers out of hundreds of hotels. The breakfast was great, staff very friendly and great location right at the heart of Xian and only 30-40min by Didi from XianBei (North Station). The exterior of the hotel didn't do it justice, but once you are in the lobby everything is taken care of. Drum and Bell towers are both easily walkable 10-15min stroll through restaurant streets and make a lovely sunset visit (open till 9pm) and wandering around the exciting if slightly chaotic street food vendors of the Muslim Quarter just next to the towers are well exploring. Get some Biang Biang or a Xian traditional Chinese Burger. The Metro is also about 10-15 mins walk roughly near the drum tower which can take you to Huaqing Palace in about 50mins North East of the city (1 simple line change) I suggest you get entry tickets and shuttle for both palace and Terracotta Warriors (+10 mins shuttle from Huaqing Palace).