Hotel berhampiran Morumbi Railway Station, Sao Paulo

2nd time at this hotel and for good reason! Aside from the amazing staff service and clean room, the one thing I always look for is a decent gym. This place has a full gym with equipment ranging from bench press to even a smith machine. Would definently go again!

comprei uma promessa (experiência) e foi entregue totalmente outra. Estamos muito insatisfeitos com o que aconteceu...no momento do check-in foi informado que o jantar do dia dos namorados havia mudado e que SÓ PODERIA JANTAR NOS RESTAURANTES QUEM COMPRASSE O PACOTE DO JANTAR (R$ 3.500). Não só nós ficamos decepcionados como vários casais. Isso foi TOTALMENTE discriminatório na verdade....podíamos processar eles alegando esse motivo. Os casais foram todos obrigados (inclusive nós) a jantarmos dentro do quarto...foi super chato e constrangedor. Isso é totalmente fora do código do consumidor. Sermos obrigados a comprar um jantar nesse valor ou não pode comer dentro do restaurante. UM ABSURDO. enfim..foi isso!! uma pena. abs,

酒店地理位置理想，非常適合商務出行。房間寬敞整潔，早餐種類豐富且美味。服務人員熱情周到。唯一的不足是部分房間隔音效果稍差，夜晚可能會受到外界噪音幹擾。

酒店環境非常好，距離購物中心很近，房間隔音效果很好！入住客人特別多，前台一直很忙碌。下次還可以住在這裏

Just across the street from the airport through a the walking bridge you can find this Ibis, the tallest building in the neighbourhood and most convenient for a number of reasons. Whether all you need is some good sleep before flying the next day, the purpose is to hit the road towards the coastline (Santos) or another, the Ibis standard shall be met here. Last refurbishment was some years ago and rooms need a new one urgently, for some furniture slowly wears off. Breakfast ist more complete than in some Mercures in the city, internet works fine and manager Vagner can always be counted upon for any urgency, always most understanding to guests' needs.

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away. Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room. So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest t

Outstanding location, great service and clean facilities! The refurbished rooms are the best option

I stayed at Tivoli on a business trip. It’s a great location near a park and museum. The rooms are kept clean and are very spacious. I enjoyed the breakfast buffet every day and a dinner at the restaurant. The gym has more than the basics. The service was very helpful. Credit to Jamilly and many other staff for making it a great experience.

I have been going to São Paulo for years and I once I stayed at the Renaissance, I don't stay anywhere else when I am there. Since my first stay there, my experience has been nothing but perfect. Let me start with the location. The hotel is in the best part of the city. Very close to Paulista avenue and the great things that the Jardins have to offer. Can walk everywhere. Oscar Freire shopping street is a few blocks away. The rooms are spacious and clean. The lobby is big and connected to a really nice the hotel bar. They have a pool and a spa and a really big gym with the latest equipments. But the best asset of the hotel is its stuff. The nicest and most friendly of any hotel I ever stayed. Let me start with the Executive lounge guys. Mariana, Paulo and Vinicius at the lounge desk were very helpful and had the best tips. Luciana and the other staff at the lounge are the best. I have know them for years and it is always a pleasure to see them when I stay there. And the breakfast at the lounge with the view of the skyline of São Paulo is priceless. This time, I had a smooth check in with Gabriel. Very friendly and professional guy. Also I would like to mention Carter from the front desk. He made our stay extra nice this time. It was always a pleasure to stop by the front desk and have a chat with him. This is definitely the best hotel in town in my opinion.

It’s my second time to stay here: comfort, clean, great location, and safe. I had quality comfort of sleep. Restaurant and bar are 5 stars. Although the gym is small and has limited equipment, the pool and sauna are great. I will look no further other than L’Hotel Portobay when I’m in Sao Paulo.