Extended Stay America Suites - Portland - Scarborough

Great place nice and quiet very efficient very clean close to things generally an overall good experience

Dirty and smelly. Clearly a long-term rental facility, more like low income apartments. No one at the front desk for evening check in and no means to contact or locate them. Room was old, cat scratches on headboards, old fridge, air conditioner that didn’t work and a small kitchen with no cups/utensils, etc. The window was left cracked open with no screen so there were flying insects in the room as well. I didn’t feel safe with my children there and would have left immediately if I was able to safely drive after travelling all day. Check out was easy and someone was present. I’m generally fine with a Super 8 or no frills hotel and this was by far the grossest hotel I’ve ever been in.

The room we had the counter top had burn marks missing trim Elevators didn’t work Two towels for a 4 person room 20 minutes to check in Smoking right outside the entrance

Elevator was broken, 2 flat pillows and they didn't have any more, no creamer for coffee, room SMELLED so bad.

This property was filthy, my room was gross I had to clean and sanitize my room before I could use it. Countertops were peeling away. Bedding was dirty. And all of the furniture was damaged and peeling despite this property being smoke-free my room stunk like cigarette smoke, and there were several burn marks in the counters. I tried making the best out of my situation because of an upcoming snowstorm, the cake topper was when the hotel lost power. It did not have a generator. It was an entire day with no power not even offered a flashlight to find my way around. When I went down to the lobby early in the morning, they had a small generator propped outside the door to have a light for the lobby and to brew coffee. There were Extension cords running through the lobby on the floor which I tripped over on my way out the door. Ridiculous!!! What was supposed to be two days of relaxation ( no kids, no husband, no house to clean) became a nightmare. I think this hotel is more for people that are homeless than it is for people on vacation I would never ever ever stay here again. If your coming to Maine on vacation DO NOT stay here!!!!

Had to leave due to 6 hours of straight noise overhead. Jumping/ stomping...couldn't get any sleep. Requesting a full refund!

The worst experience ever. The hotel initially provided the wrong room, and upon addressing the issue, they informed us that no rooms were ready despite it being past the check-in time. Additionally, there was a strange smell in the room. Although the no-smoking signs in every room, the hallway was filled with a strong smell of ****. The staff's attitude was ok.

Upon arrival, we were greeted by a half a dozen people smoking by the front door in front of the no smoking signs, including the person working the front desk. After entering the elevator, noticing the inspection was seven months out of date. After arriving back to the room at approximately 9:30 PM the noise from the room above us was nonstop, people running, jumping on the floor to a point that it shook the doors in the room. Tried to call the front desk, but the phone didn’t work in the room. Finally gave up and left at 1:30 AM in the morning.

The room’s lock was unreliable and loose. They did not have the furnishings in the kitchen that they promised. They could not provide a coffee maker for example. It had snowed earlier in the day and the walkways were still covered in slush the following morning. They had a young boy (about 10 or 11 years old) trying to shovel the walkways. In general the staff were friendly and tried to be as helpful as they could.