During my visit to Gladbeck, Germany in December 2022 for the K-show, our large group had the convenience of traveling with an Indian chef who made our stay at Van der Valk Hotel more comfortable. As we approached the hotel, its serene atmosphere immediately engulfed us, surrounded by nature in every aspect. The rooms were calm and incredibly cozy, allowing us to relax and unwind. Since we had our own chef, we never faced any issues with food. We had the luxury of excellent choices and delicious meals throughout our stay. However, there are a few areas where the hotel could improve. Firstly, it was embarrassing that the bathroom in our room didn't have a door. This made it uncomfortable to share the room with colleagues. Additionally, the service desk was frequently unattended, and there was a lack of room service. Even small requests that were communicated to the staff were not fulfilled. Despite these drawbacks, the staff at the counter remained positive and assured us that our needs would be met. However, it seemed to be more talk than action. On a positive note, the rooms and bedding were great, and the heating system worked perfectly. The experience of walking through the hotel's corridors and encountering stairs along the way added a unique touch, possibly due to the hotel's older style and architecture. Germans are strong and wouldn't mind this. but for us poor Indians with a pot belly its a tough one :) Overall, my stay at Van der Valk Hotel in Gladbeck was above average, thanks to the calm and cozy rooms. However, there is room for improvement, particularly in terms of staff responsiveness and fulfilling guest requests. Nonetheless, the serene ambiance of the hotel and its convenient location made it a decent choice for our visit.
20 Ulasan